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"Food is excellent. Service was very friendly and attentive. Would definitely come back. Only thing I wasn't happy with was check out is at noon and they cut your wrist band off and don't get access for lunch. If you want to go eat before transportion arrives you have to pay for the buffet"

"All staff was incredibly friendly and helpful. They know much more english than we did spanish, and were happy to help with our needs and left us alway feeling welcomed, satisfied and safe. Food was very plentiful, and i appreciated the change up and variety "

"I would go back. Staff was excellent. Food was great! Rooms were comfortable!"

"The shoreline is not swimmable at all despite what is advertised. Significant currents. Also the room itself was quite run down and not fully equipped with amenities like a blow dryer or ironing board. The most significant issue for us was a lack of towels in the room. No bath mat was provided and we were only equipped with face cloths and one hand towel on about 4 days out of our 7 day stay. Only one bath towel per person was provided. The other issue is that you are provided with limited water bottles-1 small one per person per day and are charged extra if you require more. The beach and grounds are beautiful but overall the hotel toom was run down. Definitely not a 5 star experience. More like 2-3 stars. "

"Love this hotel , definitely will come back to this one "

"Limpio y aceptable para estar 1-2 días"

"Mis vacaciones de cumpleaños fueron como si estuviera en un lugar con ambulantes pero los ambulantes fueron el staff muy insistentes de tomar una plática con la agencia de viajes HYATT❌ de verdad pésima calidad de no poder andar libre por los pasillos o ir a comer es real mente agotador y desagradable el tener que lidiar con personas así cuando son vacaciones deberían respetar la decisión de cada persona. No volvería En la limpieza mi duvet estaba sucio 🤢"

"An uber to the zocalo. The property was wonderful and quiet and great breakfast and pool! "

"This place is awful, service is horrible and staff is just not properly trained "