Our overall assessment of this rental house was slightly more positive than negative. The location of the property is spectacular - right on the beautiful beach with ready access. Likewise, we found the people at Five-Star very friendly and mostly helpful with the information they had. Also, the prompt response to the emergency situations encountered at the unit was much appreciated. We did, however, note that there were also many issues with the unit and the need to schedule and monitor the many maintenance visits detracted from our time to enjoy the many amenities. We believe there needs to be a more thorough inspection of the property and actions taken to correct any issues identified prior to the arrival of a new renter. Also, a comprehensive listing of the property’s features would have been very helpful.
To assist you in planning for your visit we included this list of things we did not know about. There were six coffee pots located throughout the house. Additionally, besides the full refrigerator in the kitchen, there was a full refrigerator in the garage as well as other small ones in the various bar areas. Another surprise was the operable ice machine in the kitchen and one on the fourth floor (which was not working). Likewise, there were two clothes washers and dryers (on first and second floor) and while it looks like there are two bedrooms without showers, there were hand-held shower sprayers in the tubs.
The Issues we noted are:
• WIFI essentially inoperative
• Kitchen Refrigerator temperature fluctuating & one on the roof leaked water
• AT&T Cell coverage required going out front to make calls
• AC problems requiring emergency service
• Grills extremely dirty/greasy, rusty, and very low on propane – our chef ran out of propane on the one outside the kitchen while in the middle of preparing dinner
• Bedroom fan inoperative
• Doorbell not working
• A number of light bulbs need to be replaced
• Bike broke down while out riding
• Pool cues had missing tips
• Exterior doors that would not lock
• Trash cans were full when we arrived
• Limited supply of hangers
• Window Blinds inoperative - blocking the fantastic view
We pointed out items that were not repaired during our stay in a detailed letter to the owner and president of Five Star after our stay. Since we have had no response to our letter, we hope that the management team has taken steps to make the necessary repairs so future visitors can fully enjoy the property.