The main living area had space heaters for a heat source. There was no guidance left for us. We attempted to use the fireplace but it quickly went out. We called the help number wearily the next morning and we’re told someone would be out in the afternoon. The representative, who was very friendly and kind, showed up after 5:00 pm. He was able to get the fireplace going, but it quit working working 5 minutes of his departure. So we called again. A bit later a different representative came by, also friendly and kind, and fiddled with the fireplace. He knew enough to say there was something wrong with the igniter and offered us another space heater as it was going to be cold again that night. I’m disappointed that we were unable to use the fireplace, not only for warmth, but for its cozy ambiance. I am also troubled that space heaters were the only other option and that the furnace in the home didn’t heat that main room in the house at all. I would love to bring my grand children to this lovely property, however, will have to reconsider with the knowledge that not only is heat an issue, but also a safety hazard for small children and a potential fire hazard for all. Otherwise, this is a lovely property and we enjoyed our stay.