Reserved a king bed, none available and ended up with 2 queens. Took more than 1 hour to check in. At first we were put in an already occupied room. Then put in another. No hot water! Couldn't take showers!
Susan
2024 年 5 月に 1 泊滞在
8/10 (良い)
Ashley
2024 年 5 月 9 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Petra is an amazing staff member there!
Ashley
2024 年 5 月に 1 泊滞在
2/10 (非常に不満)
Sephria
出張
2024 年 5 月 6 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I felt very unsafe I chose not to stay there. There was a pile of garbage or what looked like garbage piled at the front door. The desk clerk couldn’t find my reservation and was not helpful. I’ve asked for a refund of the reservation I bought the guarantee as well.
Sephria
2024 年 5 月に 3 泊滞在
4/10 (不満)
Antonette
家族旅行
2024 年 5 月 6 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
My room wasn’t honored they were overbooked
Antonette
2024 年 4 月に 2 泊滞在
4/10 (不満)
Brittany
ペット同伴の旅行
2024 年 5 月 5 日
気になった点 : 清潔度、施設のコンディションと設備
My bathroom had mold in it. The tile was coming up.
Brittany
2024 年 4 月に 3 泊滞在
2/10 (非常に不満)
James
カップルで旅行
2024 年 5 月 2 日
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Had a confirmed king accessible reservation and the hotel would not honor the reservation.
James
2024 年 4 月に 7 泊滞在
6/10 (普通)
Gary
2024 年 4 月 27 日
気になった点 : スタッフとサービス、施設のコンディションと設備
The hotel ran out of toilet paper there was no toilet paper for 3 days. When checking into the property, IW told that my reservation had been canceled.
Which I did not cancel it.
Also one of the clerks told another customer. They should stop using this hotel chain.
If they had so many problems
Gary
2024 年 4 月に 3 泊滞在
2/10 (非常に不満)
Tyler
家族旅行
2024 年 4 月 26 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
As soon as we walked in it smelled terrible. I was hoping it was just the lobby but once we got in the room it was even worse. The soap in the restroom was used and the bedding was visibly dirty. I left within an hour. I now feel like I need a shower.