2/10 (非常に不満)
Jose
家族旅行
2025 年 12 月 11 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
***my family booked two rooms so this is not a double spam review***
DO NOT STAY HERE!!! Rooms are dirty, disgusting and infested with bugs. The whole place/rooms smell moldy unkept and like cigarette smoke. We talked to the front desk about refunding us the room because we didn’t end up staying there the nights we had booked & they refused. We ended up spending extra money at another hotel because this one was so bad we could not even imagine spending a night there. The staff was very rude and since we booked through a third party we had to talk to them also. Staff lied on our name saying we hadn’t complained or said anything and that it was a lies so that way we couldn’t get a refund through our third party website either. Please save yourselves the trouble and book at the best western in lake Dallas. That is the BEST hotel in the surrounding Lewisville/flower mound area.
Jose
2025 年 9 月に 2 泊滞在
