They cancelled our booking because the hotel was full. The service was terrible, the hotel dirty and the 2 guys from the reception very rude. I saw the room because first they said they have to clean the room (21:30 hrs) and you can see the dust everywhere. I don’t recommend this hotel. Nothing positive. After 14 hrs traveling we had a terrible experience there. They did the same to at least 4 other booking when we were there waiting.
valentina
2019 年 9 月に 1 泊滞在
4/10 (不満)
宿泊されたお客様
2017 年 7 月 3 日
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Smell of cogitate which is so bad. Staff is really good but need more cleanleness.
宿泊されたお客様
2017 年 7 月に 1 泊滞在
2/10 (非常に不満)
sandipan、california
2015 年 8 月 1 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Avoid Grace hotel, it's the worst of its kind.
I stayed in the hotel for 2 days.on the day of checkin the receptionist told me that they have not received money from expedia. So I need to talk to expedia to clear the payment. Otherwise I will have to pay. OOPS! That was the first conversation. In my booking, breakfast was included for all 3 guests. They insisted that breakfast was for 2 people and not for 3. They even said that they don't care of what was there in the Expedia system and handed a bill to me for the 3rd persons breakfast. They also switched off the power in the middle of the night. They switched it on only when I told them strongly to take care of this. The front desk staff was rude and will try snatched money whenever they find any means to do it.The facility is dirty. Bathroom floor floods with water and never dries. Breakfast : my breakfast was continental included what I got was oily indian aloo parathyroid and milk-tea
sandipan
4/10 (不満)
宿泊されたお客様
2013 年 11 月 5 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
no WiFi, towels, soap or taxi...
WiFi didnn't work, no towels or soap and staff were more interested in chatting to their friends in reception than talking to me when I went to try to sort these things and get a taxi for the morning ordered.
the hotel says they can arrange airport transfer taxi for 650 Rupees, but they didn't give me the chance to arrange it because too busy having their own conversations with mates, so I went down the road and arranged one myself for 250 rupees!
There are loads of hotels in this area - better to just try a few and choose one which in nice and more helpful if you are only staying the night in transit (and you certainly wouldn't stay there for any other reason!)
宿泊されたお客様
4/10 (不満)
jagjit
2013 年 9 月 28 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
jagjit
2/10 (非常に不満)
Raj、USA
2013 年 8 月 7 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Yuck
The most disgusting place I've ever stayed, the room was filthy, the bed sheets looked like they hadn't been washed in a long time, there was body hair on the bed and jam stains, the hot water didn't work, the bottle water was repackaged
Will never visit this place again
Raj
6/10 (普通)
宿泊されたお客様
2013 年 6 月 4 日
良かった点 : 清潔度
Great value for money
Excellent value for money. Not quite as new and shiny as the photos show. Take your own towel and soap. No choice for breakfast - just toast and tea with only one type of juice. Can't complain for the price though, still a bargain.
宿泊されたお客様
2/10 (非常に不満)
Arianne Moser
2013 年 5 月 17 日
良かった点 : 清潔度、スタッフとサービス、客室の快適度
Bei Ankunft keine Zimmer frei
Das Hotel wäre eigentlich tiptop, wenn das gebuchte Zimmer auch wirklich verfügbar wäre...
Bei unserer Ankunft war das Hotel voll und wir mussten für die erste Nacht in ein schlechtes Hotel auf der anderen Strassenseite ausweichen.
Arianne Moser
2/10 (非常に不満)
Franz der Kanns
2013 年 3 月 20 日
気になった点 : 清潔度、スタッフとサービス、客室の快適度
Das schlechteste Hotel
Sofa schmutzig. Zigarretten Stummel im Nichtraucherzimmer. WC Spülung defekt. (Eimer steht bereit). AC Lärm wie aus Disco. AC nicht einstellbar. (Nur ON/OFF mit voller Leistung)