This property is very outdated. The 1st room we had was unsafe as the balcony door did not even lock. Rooms are in need of severe updating. Lack of hot water in as much we had to use other rooms to have a shower. If the hotel was busy this would been a major problem. The staff changed our first room but was not much better. Balcony crumbling concrete above us. When asked about the NYE gala staff did not know what I was talking about. I appreciate englishbis the staffs second language. But just asking for basic information was hard to get across. I actually am a TEFL teacher so I understand how to phase things at basic English level. Room was freezing cold as well. A very over priced out dates unhelpful hotel. I won’t go into how dirty the garden looked. The photos must of been taken around 5 years ago. When asked about a discount about the lack of heat the lack of hot water having to walk through corridors or the hotel to another room. There English became totally non existent.
This hotel needs major work to bring up to a basic standard
Simon
2023 年 12 月に 2 泊滞在
4/10 (不満)
Ben
2024 年 1 月 10 日
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
I feel like I massively over paid for this property. The only way I can see this property had good reviews is if they are fake. The only really positive is the staff were friendly and helpful. The room was the issue - dirty covers, damp in the walls, damp in the bed headboard, window frames damp, floor worn out, the best bit was they asked if I wanted heating then brought up a tiny heater that looked worn out and made a load of noise like it would set fire at some point, also the hot water has to be requested in the evenings and takes 20 minutes to come through.
Honestly if I'd paid $15 for the room I'd have accepted it, even though I've stayed in better for that much. But I paid $94 AUD, im sure there are better options for the price. I hate to leave negative reviews but people deserve to know the truth as it's no way 4 star and no way 7.5 rating.
Ben
2024 年 1 月に 1 泊滞在
2/10 (非常に不満)
Hee Jae
2023 年 12 月 4 日
Hee Jae
2023 年 11 月に 2 泊滞在
6/10 (普通)
宿泊されたお客様
出張
2023 年 2 月 10 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
OK hotel - but need to upgrade their water heater!
It was fine - in terms of the bed, the room service food, and the breakfast it was average. The major downside was the lack of hot water -- they have a boiler that they keep off most of the time, and you need to tell them to turn it on at least an hour before you want to take a shower. Which I found out about only through taking a super cold shower one morning... And even after they turned it on, the water was lukewarm at best. Unfortunately that's a deal breaker for me and I won't be back.
宿泊されたお客様
2023 年 2 月に 3 泊滞在
8/10 (良い)
Loveleen
家族旅行
2021 年 11 月 22 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Loveleen
2021 年 11 月に 1 泊滞在
8/10 (良い)
宿泊されたお客様
家族旅行
2020 年 1 月 11 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Loved the 2 rooms. One like a loungeroom & the other a spacious bedroom. Great spacious bathroom with a nice bathroom. Helpful staff. Very clean. Comfy bed. Good location. Secure with guard at gate & always someone at reception. Didn't like that we constantly had to ask for hot water to be turned on late at night & again after 9am. We asked & then went for brekky waiting for it to warm up to return & it had been switched off again. Took 2.5hrs for 3 people to shower! We asked to shower in another room as it was 11:30am. They provided us a fan heater as we were cold.