Very outdated, tatty bedrooms and bedrooms.
Well overdue an upgrade.
宿泊されたお客様
2019 年 7 月に 1 泊滞在
2/10 (非常に不満)
Hall、Suffolk
カップルで旅行
2019 年 7 月 7 日
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
We rang twice, when booking and on the day to advise that we would be late checking in due to attending a wedding at a nearby function. The first time I was advised that is fine as we have a 24 hour check in and second time, on day at 7pm, that due to a function being held there staff would be on site until1.30 ish if not arrangements would be made for location of key. We arrived at 1 am, hotel was locked. I rang and I was advised that I was too late and I would have to wait in my car until 2.30 am to 3 am until someone could be there. I explained that we had advised twice already we were going to be late and was retorted with that’s tough really madam. Husband and I then went back to our car to bed down for the night. However someone did then arrive about 15 mins later. We also had no lights working in bathroom, main light and shaver light and had to swap bulbs around. Therefore do not book this venue if you will be arriving late. Please note I’m not one to give bad reviews, in fact this is the first but was appalled by this situation having already paid in full. On a positive note breakfast was very good.
Hall
2019 年 7 月に 1 泊滞在
2/10 (非常に不満)
Sumair
2019 年 7 月 6 日
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
No
The hotel has no where nice near it to eat, there was no hot water, one of us was ill after consuming the breakfast. There were dead bugs in the rooms. Disgusting!!
Sumair
2019 年 7 月に 1 泊滞在
8/10 (良い)
Michael
2019 年 7 月 3 日
良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
気になった点 : 清潔度
Pleasant, but not for arachnophobes.
One night stay. It’s a pleasant & peaceful spot. The room was nice enough & the food in the restaurant was pleasant but not spectacular. It’s a lovely, cosy bar/restaurant with a good atmosphere. The only problem was the number of spiders in the room, I’m afraid. Girlfriend not impressed!
Michael
2019 年 7 月に 1 泊滞在
4/10 (不満)
Emma、Ramsgate
2019 年 6 月 24 日
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
The property is set in some lovely grounds and the restaurant area is quite rustic and welcoming. Unfortunately, that’s where the positives end. Check in was so fast it was almost abrupt, our room was small, very hot (we had the boiler in our bathroom which was noisy and made the room very stuffy), the bathroom light didn’t work, the hot tap was dripping all night and the toiletries were the absolute bare minimum. The room itself was quite dated and these factors combined made the price unreasonable. The food was good but serving hours were 8-9pm making it difficult to plan dinner and the staff seemed all quite new so didn’t know answers to basic questions and had no knowledge of drinks. Quite a disappointing stay overall.
Emma
2019 年 6 月に 1 泊滞在
8/10 (良い)
宿泊されたお客様
カップルで旅行
2019 年 6 月 5 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
it was lovely looking out over the Kentish fields.
Property was a bit difficult to find
宿泊されたお客様
2019 年 5 月に 1 泊滞在
6/10 (普通)
Teresa
2019 年 5 月 28 日
良かった点 : スタッフとサービス
staff excellent
Service and staff were excellent but room within the main house had several problems. Staff did offer to move us but as we had already had one night there we chose not to have the bother of moving
Problems included noisy boiler in the en suite, décor in en suit poor and not the cleanest around skirting boards, hot tap extremely hard to turn off and cold tap extremely hard to turn on