2/10 (非常に不満)
Jared、Pembroke
小さなお子様連れの家族旅行
2026 年 2 月 24 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
When my family and I checked in, we were placed in a room that was completely unacceptable. There were rat droppings, stained bedding, and when the bathroom light was turned on, roaches scattered. The room also smelled overwhelmingly of cigarette smoke, as if dozens had been smoked in it.
We immediately went to the front desk and were told it was their busiest day of the season and they weren’t sure if another room was available. Only after requesting a refund were we offered one last room. While this room smelled slightly better, it had its own serious issues: the ceiling light was barely hanging by the cord, the sink area was covered in hair as if someone had just shaved, and there was no running water.
After returning to the front desk again, we were told a water line had been hit and the city was supposedly coming to fix it. We checked in at 7:16 PM, and by 10:30 PM, the water still had not been restored. At that point, we requested a refund and left the property.
We were told the manager would not be on site until Monday. It has now been four days, and we still have not received a refund.
This was a terrible experience from start to finish. Do not stay here.
Jared
2026 年 2 月に 1 泊滞在
