4/10 (不満)
Sue
カップルで旅行
2025 年 8 月 18 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Dilapidated and in need of a revamp. Superior room was miles from reception down narrow corridors. No lifts. Key lock very difficult to use. Would be a nightmare trying to unlock in an emergency. Bedroom very outdated. Minimal coffee/tea sachets and no biscuits. Bed was comfy though. Bathroom not up to scratch with mould evident round tiles. Kitchen facilities out of order so no food except basics. No breakfast due to kitchen faults so only a (very) limited continental breakfast. Both toasters on offer were broken also so not even option of toast. Spa was an extra cost which we weren’t aware of at time of booking. Possibly our fault but we presumed the cost wouldn’t be relevant to resident guests. We had booked for 2 nights but only stayed for one. Very disappointed as this was for my birthday and I booked out in tears
Sue
2025 年 8 月に 2 泊滞在