They advertise remodeled rooms. The room they gave me was not. It was old, filthy and unsafe. The walls had not been cleaned or painted for years. There were giant dark smudges everywhere. The refrigerator door didn't close and cabinetry was rickety. The door to the room had a faulty lock. The bathroom was gross. When I complained to the woman at the desk, she called the police. The room had been reserved for eleven nights, based on the advertisement, but I stayed for three nights. Although I requested a refund from Expedia and Intown Suites, I have received nothing but silence.
Aaron
2024 年 3 月に 11 泊滞在
2/10 (非常に不満)
Keith
出張, 家族旅行
2024 年 1 月 18 日
気になった点 : スタッフとサービス
This was weird
Terrible check in policy. 3-6pm. Literally closed after that. Had to get another hotel. Lady on phone just kept saying we're closed and told me there was a hotel next door.
Keith
2024 年 1 月に 7 泊滞在
4/10 (不満)
brittney
カップルで旅行
2022 年 3 月 27 日
気になった点 : スタッフとサービス、施設のコンディションと設備
The fact the water got turned off twice and while we was washing are clothes and towels, wasted money and they didn’t tell us the water was getting turned off nor there was construction being done. We had to buy toilet paper cause they didn’t supply any, got locked out are room and the staff was a little rude about it didn’t believe we was staying there. Had to ask multiple times for new sheets we stayed there 8 days and they only cleaned are room 1 day out the 8 days. They didn’t even clean it we did.