I was told I would get check-in instructions the day of,I waited until 12:30 and was told " I thought I sent them". We didn't get to the house until around midnight expecting to enjoy the pool/spa. That didn't happen because neither one had been cleaned. The ping pong table was damaged with broken accessories and the pool table was all uneven being leveled with multiple pieces of cardboard. There was a dirty towel left in the garage floor,another dirty towel and a sack with soiled clothing in the bedroom closet.We found wet towels hung in the utility closet and was told by the cleaning people "they didn't have time to dry".(that door was supposed to be locked,because after the cleaners left it was locked)l Makes you wonder what all is hidden behind locked doors! The handle of the dryer door broke off and you could clearly see it had been glued a few times.The outside trash looked as if it had not been taken out in weeks but we still followed instructions and took out our trash.Allen was quick to resolve what he could but for the amount we paid a night ALL advertisied amenities should have been ready to enjoy when we got there! The only contact we should have had with the host was in an emergency situation! We paid a lot of money for a two-night stay and was offered a very small refund,which has not happened,but I would rather let everyone know what to expect when paying good money to stay here! This was our first experience and we was definitely disappointed!