施設の正面
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ロイ ダラ ホテルの口コミ

3 out of 5
ロイ ダラ ホテル
10A Nam Ky Khoi Nghia, Ward 1, Da Lat

口コミ

8.4

とても良い

評価 10 - 44 件の口コミ中 17 件が非常に良い" "
評価 8 - 44 件の口コミ中 19 件が良い" "
評価 6 - 44 件の口コミ中 6 件が普通" "
評価 4 - 44 件の口コミ中 2 件が不満" "
評価 2 - 44 件の口コミ中 0 件が非常に不満" "

9.0/10

清潔度

9.0/10

スタッフとサービス

8.4/10

設備とサービス

8.4/10

施設のコンディションと設備

9.2/10

環境への配慮

口コミ

10/10 (非常に良い)

Yukio

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2020 年 7 月に 2 泊滞在

10/10 (非常に良い)

宿泊されたお客様

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
スタッフの助言が素晴らしい。
2019 年 12 月に 2 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
フロントのスタッフ、入り口のスタッフがとても親切でした。
2019 年 7 月に 1 泊滞在
Roy dala hotelからの返信 (投稿日 : 2019 年 8 月 9 日)
Dear Sir, Thank you for choosing ROY DALA hotel and giving your honest, valued review about hotel. We are very happy to serve you. We always try our best to bring good service to our custome. Hope to see you soon again. Thanks and Best Regards, Ngoc Thao - Assistant Sales Manager

10/10 (非常に良い)

Brian

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We hope stay more time. It very good.
2024 年 5 月に 3 泊滞在

8/10 (良い)

Adnan

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good experience overall
2024 年 4 月に 3 泊滞在

8/10 (良い)

Adnan

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It's located at the center of the city. Nice view, and friendly staff. Breakfast was great. We had a little trouble with the hot water, but aside from that it was pleasant experience.
2024 年 4 月に 2 泊滞在

8/10 (良い)

Tam

2024 年 2 月に 2 泊滞在

8/10 (良い)

Tuan

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent
2023 年 11 月に 1 泊滞在

6/10 (普通)

Nghia

家族旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
No airconditioning,room smell smoking but they did taking care of it, mosquito bites some time
2023 年 10 月に 7 泊滞在
Roy Dala Hotelからの返信 (投稿日 : 2023 年 10 月 24 日)
Dear our valued Customers, Thank you very much for choosing Roy Dala as your destination on this trip to Dalat. We really appreciate your feedback to help Roy Dala improve the service. We apologize for the unsatisfied experience during your stay. Your feedback will be transferred to related departments for processing and recovery. Once again, thank you very much and wishing you and your family all the best.Best regards,

10/10 (非常に良い)

Alan R

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Great spot
Lovely hotel in a great location. Very clean and wonderful staff.
2023 年 3 月に 4 泊滞在
Roy Dala Hotelからの返信 (投稿日 : 2023 年 3 月 9 日)
Dear Valued Customers, Thank you for choosing Roy Dala Hotel as your family vacation destination. Thank you for your very positive encouragement, this is also a great motivation our staff to constantly strive to bring the best services to all guests who stay at Roy Dala HotelWe look forward to serving you again when you have trip to Dalat CityWishing you all the best and have a great day ahead. Yours Sincerely,

10/10 (非常に良い)

Giuseppe、praha

良かった点 : 清潔度、スタッフとサービス、設備とサービス
.
2023 年 3 月に 1 泊滞在
Roy Dalat Hotelからの返信 (投稿日 : 2023 年 3 月 9 日)
Dear Valued Customers, Thank you for leaving us such a wonderful review and look forward to serving you again when you have trip to Dalat City.Wishing you all the best and have a great day ahead. Yours Sincerely,

4/10 (不満)

Thi Chi Lan

カップルで旅行
Staff is not helpful
2022 年 8 月に 3 泊滞在
Giang Tien (Ms.) - Vice General Managerからの返信 (投稿日 : 2022 年 8 月 16 日)
Dear Ms. Chi Lan, On behalf of Roy Dala Hotel team, I would like to thank you for choosing our hotel on your holiday in Dalat. I also appreciate you taking the time to talk to me this morning. Thank you for your sharing. I deeply understood your feeling. We are so sorry for the inconvenience that happened during your stay. We promise to fix the imperfections yet. We always try our best to improve the quality of the hotel higher and higher because for us, all our customers are important and precious. Some things are not under control of the hotel, we hope you can understand for us. Once again, we do hope to welcome you back on the next holiday in Vietnam. Wish you and family all the best,

10/10 (非常に良い)

John、Toronto Canada

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
What makes a 3 star rating a plus Rating is their staff and followed by location. My wife and I booked in for 3 nights towards the end of Feb, 2020. Ended up staying an additional 3 days. Staff were friendly, knowledgeable with local insight to attractions, shopping, restaurants and taxi service. Front desk manager “Son” was exceptionally helpful, his English was excelllent. Also the front door / security gentleman was very helpful and good English. All staff including other security and front desk and kitchen staff were great, making our stay enjoyable. A great surprise was one day returning to our room was a beautiful complementary birthday cake for my wife’s birthday. What other small hotel would do that. We had booked a superior room and one night a large family type people took over several rooms on our floor, they were noisy with loud voices and children running in the between rooms. I spoke to “Son” who immediately offered and we changed room, which turned out to be a nicer and larger room. Location: Short walk to central market, lots of local restaurants and small variety stores closed by. Vary safe and friendly area. Dalat is a city that is a little up and a little down when walking the streets. Breakfast variety changed daily, not large but adequate. Rooms were clean, bathrooms shower stalls, water will leak out unfortunately. We have been travelling for 5 weeks on Vietnam, if I come back to Dalat I would stay here again due to the location and their staff.
2020 年 2 月に 3 泊滞在
Hoai Thanh (Ms.) - Sales Managerからの返信 (投稿日 : 2020 年 3 月 9 日)
Dear Sir, It is a pleasure to read your fantastic feedback; we are delighted you experienced the generous hospitality during your stay. Thank you for writing such a detailed review. We will be sure to share your comments to all of the team. Do let us know if you will be returning to Dalat. Thank you and hope to see you soon. Best regards,

8/10 (良い)

Mickey、Calgary

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice hotel , beds are comfortable the sheets and towels are nice , there is no ac in the rooms , so if you are going there in the summer look for another hotel , we stayed there in feb and it was cold so we did not need ac, they over charge for airport transportation, we paid 360.000 ved for on 1 way , by taxi on the way back it was 185.000 ved , and breakfast was nice when they had the buffet, but since the hotel was. It busy we only had that 2 times , the alcarte was terrible, but nice hotel over all if you go in the winter .
2020 年 2 月に 6 泊滞在
Hoai Thanh (Ms.) - Sales Managerからの返信 (投稿日 : 2020 年 3 月 9 日)
Dear Sir, Thank you for your honest and valued review about our hotel. We are sorry for the things that make you feel uncomfortable. We already set up fan in each room. If guest still feel hot they can open the window and we will support put one more fan. Airport transfer: We often suggest 2 options: use hotel service or catch the taxi. The hotel's airport transfer fee was VND 450,000/4-seat car/way. We offer a discount of 20% for long-stay guest, so the fee for your booking is only VND 360,000/car/way. The breakfast is the offer in room rate, we will arrange à la carte menu or buffet menu base on number of guest. Looking forward to understanding from you. Hope to see you again. Thanks and Regards,

6/10 (普通)

宿泊されたお客様

気になった点 : スタッフとサービス、客室の快適度
방음에 심각한 문제가 있는 호텔
객실과 복도의 경계가 거의 없어요 엘레베이터 도착하는 소리며 복도에 사람들 돌아다니는 소리때문에 밤잠을 설쳤습니다...
2019 年 11 月に 1 泊滞在
Hoai Thanh (Ms.) - Roy Dala Hotelからの返信 (投稿日 : 2020 年 3 月 9 日)
Dear Sir/ Madam, Thank you very much for your stay at our hotel, and for the time taken to post your feedback. We are sorry for the things that make you feel uncomfortable. We will check information and try to improve that ensuring to bring good quality service to customers. We look forward to seeing you on your next trip to Dalat. Best Regards,

8/10 (良い)

JessieS、Pahang

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Quadruple room was very spacious. Stayed for 4 nights. Mattress was hard but just the way I preferred it. Had quality sleep the 4 nights I was there. Breakfast spread was alright. If only their coffee's temperature could be a little hotter. It was too lukewarm for my liking. Shower head water pressure was not that stable though. But they warned us before hand as it was the new year so, Dalat city are packed with tourists so the water system would be a little wonky. Staffs were warm and friendly.
2020 年 1 月に 4 泊滞在
Hoai Thanh (Ms.) - Sales Managerからの返信 (投稿日 : 2020 年 3 月 9 日)
Dear Madam, Thank you so much for choosing ROY DALA HOTEL and giving your review about hotel. We always try our best to supply good services and make customers feel to be like at home. Wish you have more health and happy. Thanks and Best regards,

8/10 (良い)

Kim Sang

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Meget tilfreds...
2020 年 1 月に 1 泊滞在
Hoai Thanh (Ms.) - Sales Managerからの返信 (投稿日 : 2020 年 1 月 15 日)
Dear Kim Sang Thank you very much for your stay at our hotel, and for the time taken to post your feedback. Reviews like yours regarding our services are what we strive for, so please be assured that your comments have been highly appreciated! Our goal is to ensure our valued guests experience a fantastic and memorable stay with us. Looking forward to welcoming you in the next trip in Dalat. Best regards,

8/10 (良い)

宿泊されたお客様

グループ旅行
良かった点 : 清潔度、スタッフとサービス、客室の快適度
It’s convenient and comfortable. Breakfast was good. However, we cannot sleep before 11:30pm for the music from the shop nearby kept playing and it started at 6am again. On the other hand, we met the most helpful and caring staff, Mr Sra, I have ever met. He helped us to find car, make sure he will bring us to where we want throughout the day etc. And he even seek help from police after we shared our “sleeping problem”.
2019 年 12 月に 3 泊滞在
Hoai Thanh (Ms.) - Sales Managerからの返信 (投稿日 : 2020 年 1 月 15 日)
Dear Madam, Thank you very much for your stay at our hotel, and for the time taken to post your feedback. We are so happy to know that you were satisfied with our services and the thoughtfulness and enthusiasm of our staff. We are so sorry for the inconvenience that happened during your stay. There was the large number of tourists coming to Da Lat on your stay period, so it is hard to avoid being affected by the noise. We put an apology letter in each guest rooms. Thank you and we do hope to welcome you back someday. Sincerely,

8/10 (良い)

Mandeep

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great Location in Da Lat
Good location close to the night market and some good dining options in the vicinity with spacious rooms, slightly harder bed as the norm in Vietnam, clean bathrooms but overall great hotel, with a fantastic assistance at reception "Quynh" who spoke great english and was very helpful with our stay in Da Lat, also a special mention to the lady Chef in the morning who served a beautiful bowl of wonton soup at the morning buffet which was in our top three pho in Vietnam
2019 年 12 月に 2 泊滞在
Hoai Thanh (Ms.) - Sales Managerからの返信 (投稿日 : 2019 年 12 月 27 日)
Dear Sir Thank you very much for your stay at our hotel, and for the time taken to post your feedback. We are so happy to know that you were satisfied with the service and felt the thoughtfulness and enthusiasm of our staff. Sincere customer comments will be the motivation for us to always try harder to bring better services and experience for the coming times of customers. We wish you and your family good health and success! Best regards,

10/10 (非常に良い)

maria

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excellent Hotel that are here to serve.
Excellent hotel for family stay eventhough it is a bit noisy in the evening as we open the windows for cold air. As for breakfast, there were a wide spread of food. We loved the excellent crab broth used for hot Pho Noodles. Service received were great. They help us to arrange a cake for us to celebrate my niece birthday. Even the security guard of the hotel can speak english and are so helpful. He patiently pointed out the directions for us to explore the area . Will definitely come back and stay without hesitation.
Best Hot Soup Pho Noodles with additional Egg and cut Chillies
2019 年 12 月に 2 泊滞在
Hoai Thanh (Ms.) - Sales Managerからの返信 (投稿日 : 2019 年 12 月 25 日)
Dear Maria, It is a pleasure to read your fantastic feedback, we are delighted you experienced the generous hospitality during your stay. Thank you for writing such a detailed review. We will be sure to share your comments to all of the team. Do let us know if you will be returning to Dalat. Thank you and hope to seeing you soon. Best regards,

4/10 (不満)

Mario

気になった点 : 施設のコンディションと設備、客室の快適度
2019 年 12 月に 1 泊滞在
Hoai Thanh (Ms.) - Sales Managerからの返信 (投稿日 : 2019 年 12 月 25 日)
Dear Sir, Thank you very much for your review of your recent stay at our hotel. We are sorry for the things that make you feel uncomfortable during your stay. All guest reviews are appreciated and value for our hotel. And we are constantly striving to provide the best products and services to our customers. Thank you and we do hope to welcome you back someday. Sincerely,

6/10 (普通)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス
The rooms are a little on the small size, and the fancy bathtubs\showers that have replaced the walk-in showers shown in the photos would be small for a typical (read small) Vietnamese, let alone an old porker like me. Breakfasts were OK, but very limited for western options - the hotels main clientele seems to be Asian tour groups. Having said that, the location was good and the staff were friendly and helpful.
2019 年 12 月に 4 泊滞在
Hoai Thanh (Ms.) - Sales Managerからの返信 (投稿日 : 2019 年 12 月 22 日)
Dear Sir/ Madam, Thank you for your honest and valued review us. We are sorry for the things that make you feel uncomfortable. We will check information and try to improve that ensuring to bring good quality service to customers. Looking forward to understanding from you. Hope to see you again. Thanks and Regards,

10/10 (非常に良い)

Les

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Happy to recommend
Very friendly and helpful reception staff helped me brilliantly with a problem I had. Centrally located close to restaurants and cafes
2019 年 12 月に 2 泊滞在
Hoai Thanh (Ms.) - Sales Managerからの返信 (投稿日 : 2019 年 12 月 8 日)
Dear Sir, Thank you very much for your stay at our hotel, and for the time taken to post your feedback. Reviews like yours regarding our services are what we strive for, so please be assured that your comments have been highly appreciated! Our goal is to ensure our valued guests experience a fantastic and memorable stay with us. Looking forward to welcoming you in the next trip in Dalat. Best regards,

10/10 (非常に良い)

Peter、 Global Traveler

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
A very nice property which underwent some major improvements lately. It is in the center of town so a lot of attractions can easily be reached by foot.
2019 年 9 月に 3 泊滞在
Hoai Thanh - Sales Departmentからの返信 (投稿日 : 2019 年 10 月 2 日)
Dear Sir, Thank you so much for choosing ROY DALA HOTEL and giving your review about hotel. We always try our best to supply good services and make customers feel to be like at home. Wish you have more health and happy. Thanks and Best regards,

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Phòng rộng, sạch sẽ, địa điểm rất tiện nghi an sáng rất là ngon
2019 年 8 月に 3 泊滞在
Roy Dala Hotelからの返信 (投稿日 : 2019 年 9 月 6 日)
Xin chào bạn, Cám ơn bạn đã tin tưởng lựa chọn khách sạn ROY DALA cho kì nghỉ và gửi đánh giá về khách sạn. Chúng tôi rất vui khi được tiếp đón quý khách hàng và đem đến những dịch vụ tốt cùng sự hài lòng cho quý khách. Hẹn gặp lại bạn vào những dịp sau. Trân trọng, Ngọc Thảo - Assistant Sales Manager

8/10 (良い)

Lucas

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great beautiful rooms downtown with good breakfast
Really nice place beautifully furnished. Cozy bed and rooms were very clean. Bathroom was small and tolet was cramped between the sink countertop and shower glass. Plumbing must have been off because for some reason after my first night room got smelly but the exhaust fan seemed to clear it out. Breakfast was great they even had cornflakes and fresh made omelets to order.
2019 年 7 月に 1 泊滞在
ROY DALA HOTELからの返信 (投稿日 : 2019 年 7 月 28 日)
Dear Sir/ Madam, Thank you for choosing ROY DALA HOTEl for your stay and giving your honest review about the hotel. We regret the things that make you dissatisfied. We will review and solve the problem. Make sure to bring satisfaction to customers when staying at the hotel. Hope to see you again. Thanks and Best regards, Ngoc Thao - Assistant Sales Manager

6/10 (普通)

H.Nguyen、New Jersey

家族旅行
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : 設備とサービス
My stay was only average. We were charged for using 2 water bottles that were in the fridge. No one mentioned anything when we checked in. Breakfast bar was only ok. I’ve been to other hotels where everyone was friendly and accommodating. I would not come back to this hotel.
2019 年 7 月に 2 泊滞在
Assistant Sales Managerからの返信 (投稿日 : 2019 年 7 月 12 日)
Dear Sir/ Madam, Thank you for your honest and valued review about ROY DALA HOTEL. We are happy to serve We are sorry for the things that make you feel uncomfortable. We will check informations and try to improve that ensuring to bring good quality service to customers. Looking forward to understanding from you. Hope to see you again. Thanks and Regards, Ngoc Thao - Assistant Sale Manager

10/10 (非常に良い)

宿泊されたお客様

2019 年 6 月に 1 泊滞在
Assistant Sales Managerからの返信 (投稿日 : 2019 年 6 月 18 日)
Dear Sir/ Madam, Thank you for choosing ROY DALA HOTEL for your holiday. We always effort to provide the best products and services to our Customers. We look forward to seeing you on your next trip to Roy Dala Hotel. Best Regards, Ngoc Thao (Ms.) Assistant Sales Manager

8/10 (良い)

宿泊されたお客様

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
The Roy Dala Hotel was comfortable and conveniently located. It was nice being in a hotel that was so fresh and new. The staff were particularly friendly and helpful. The only negative aspect of the hotel was the noise. There was lots of street noise, both day time from nearby construction and evening from nearby karaoke. There is no air conditioning so the room got stuffy when the windows were closed to diminish the noise.
2019 年 5 月に 2 泊滞在
Assistant Sales Managerからの返信 (投稿日 : 2019 年 5 月 23 日)
Dear Guest, Thank you for choosing and giving your review for ROY DALA HOTEL. We are very happy to serve you. Sorry about the inconvenience. The hotel has electric fans to assist guests upon request. Wishing you have lots of health and luck. Best regards, Ngoc Thao - Assistant Sales Manager

8/10 (良い)

Meir

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
טוב +
מלון חדש וגדול החדרים די מרווחים ונקיים המלון די קרוב לכול מקום בעיר מרחק דקות הליכה מהשוק הצוות די נחמד רק יש קצת בעיות תיקשורת באנגלית בעל המלון ואישתו אנשים נחמדים וחביבים בפעם הבאה שהיה בדה לאט אשוב למלון הזה שוב
2019 年 4 月に 3 泊滞在
Assistant Sales Managerからの返信 (投稿日 : 2019 年 6 月 13 日)
Dear Meir, Thank you for taking the time to review our property, your comments are very much valued. We are so happy that you feel please during your stay at Hotel. We always effort to provide the best products and services to our Customers. We look forward to seeing you on your next trip to Roy Dala Hotel. Best Regards, Ngoc Thao (Ms.) Assistant Sales Manager

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス
Good central location and very helpful staff. A few things that I would say are a bit strange to me are that the shower drain was not in the shower but instead in the corner beside the toilet. It works fine but I have not seen this before. The sound insulation between the rooms is not the best and I could hear the other guests at times. Fortunately they were not too loud.
2019 年 3 月に 2 泊滞在
Ngoc Thao - Assistant Sales Managerからの返信 (投稿日 : 2019 年 3 月 21 日)
Dear Anonymous, Thanks for your feedback about the hotel. We appreciate it. We always try to improve more to provide our customers with good services and comfortable holidays for our customers. See you at the earliest opportunity at ROY DALA HOTEL. Thank you and respect. Ngoc Thao - Assistant Sales Manager

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The staff at the front desk were very friendly and helpful. The property is in a great location with an easy walk to the market, the lake, and many eateries. The room was spacious and had a nice balcony. The front desk staff provided a fan at our request which made the room more comfortable with the lack of AC. It can be a bit noisy at night due to loud music from other establishments on the street, but that may depend on where the room is located in the building. Overall, we would stayed at this property again.
2019 年 3 月に 3 泊滞在
Hoai Thanh (Ms.) Sales Managerからの返信 (投稿日 : 2019 年 3 月 18 日)
Dear Anonymous, Thank you for taking the time to review our property, your comments are very much valued. We are so happy that you feel please during your stay at Hotel. We always effort to provide the best products and services to our Customers. We look forward to seeing you on your next trip to Roy Dala Hotel. Best Regards,

10/10 (非常に良い)

Hieu、Viet Nam

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Vị trí gần trung tâm rất thuận tiện. Nơi ở sạch sẽ thoáng mát và đẹp. Nhân viên chu đáo nhiệt tình và vui vẻ. Ngọc Thảo nhân viên tư vấn online nhanh nhẹn, vui tính, tốt và nhiệt tình. Đồ ăn sáng buffet đa dạng phong phú ngon miệng
2019 年 2 月に 1 泊滞在
Thank you so muchからの返信 (投稿日 : 2019 年 2 月 21 日)
Xin chào bạn Hieu, ROY DALA HOTEL xin chân thành cám ơn những đánh giá của bạn về kỳ nghỉ dưỡng vừa qua tại khách sạn. Chúng tôi luôn cố gắng hoàn thiện nhiều hơn nữa để đem đến chất lượng dịch vụ tốt cho quý khách. Hẹn gặp lại bạn vào những dịp sau nhé. Trân trọng, Ngọc Thảo - Assistant Sales Online

10/10 (非常に良い)

Wing Cheung

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The receptionist was friendly and helpful but not very proficient in English, so he did not fully understand my enquiry. Breakfast was fine in quality; however as I was dining alone, the staff in canteen did not notice that I was just leaving my table for getting more food, they cleared my dining utensils and unfinished food too soon. The hotel is a little bit far away from the night market but it made the room quiet enough for a good sleep.
2019 年 2 月に 2 泊滞在
Ngoc Thaoからの返信 (投稿日 : 2019 年 2 月 23 日)
Dear Wing Cheung, We are very sorry for this mistake. Thank you for your helpful and sincere comments from you. We will try hard to serve the best quality to our customers. Hope to see you on the following occasions at Roy Dala Hotel. Best regards, Ngoc Thao - Assisant Sales Manager

8/10 (良い)

宿泊されたお客様

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It had a good balcony view from the 5th floor. The room was good sized and the smart TV definitely helped with entertaining the kids.
2019 年 2 月に 2 泊滞在
Ngoc Thao (Ms.) Assistant Sales Managerからの返信 (投稿日 : 2019 年 2 月 20 日)
Dear friend , Thank you for taking the time to review our property, your comments are very much valued. We are so happy that you feel please during your stay at Hotel. We always effort to provide the best products and services to our Customers. We look forward to seeing you on your next trip to Roy Dala Hotel. Best Regards, Ngoc Thao (Ms.) Assistant Sales Manager

8/10 (良い)

Gavin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Brilliant location, excellent staff, and lots of options at breakfast. Slightly noisy at night, not much sound proofing between corridors and rooms.
2019 年 2 月に 3 泊滞在
Ngọc Thảo - Assistant Sales Managerからの返信 (投稿日 : 2019 年 2 月 15 日)
Hi Gavin, ROY DALA HOTEL would like to thank your honest and helpful comments on the recent vacation at the hotel. Sorry for the inconvenience the hotel has brought to your holiday. The Tet holiday period in Da Lat is crowded with tourists, so the noise situation is unavoidable. Look forward to sympathy from you. See you later on. Best regards, Ngọc Thảo - Assistant Sales Manager

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 1 月に 2 泊滞在
Assistant Sales Managerからの返信 (投稿日 : 2019 年 4 月 29 日)
Dear friend, Thank you so much for choosing ROY DALA HOTEL for your stay. Looking forward to seeing you next trips. Wish you have a lot of health and happiness. Best regards, Ngoc Thao - Assistant Sales Manager

6/10 (普通)

Tom

良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備、客室の快適度
No that good.
Perfect located. Friendly staff, but hotel was in a poor condition. Ordered the suites. It was super small, No hot water in the bath, only luke, and No holder for the showerhead. Very poor breakfeast, not much to choose for. Buy also a very kind, friendly and helpfull staff
2019 年 1 月に 2 泊滞在
Ngoc Thaoからの返信 (投稿日 : 2019 年 2 月 23 日)
Dear Mr. Tom, Thank you so much for your valued and honest comments about Roy Dala Hotel. We are so sorry for this unconvenient. As we informed on hotel's flyer put in your room, there would be overloaded with many systems in the whole city of Dalat especially Electricity, Water and Transportation during Tet Holiday. We do hope to receive your sympathy. Looking forward to seeing you next trips at Roy Dala Hotel. Best regard, Ngoc Thao - Assistant Sales Online

8/10 (良い)

Kamil

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Kvalitní spánek
Hotel leží v centru města, nedaleko od centrální tržnice, pohodlné postele, velká koupelna, na pokoji čisto, snídaně by mohla být lepší.
2019 年 1 月に 1 泊滞在
Ngoc Thao (Ms.) - Assistant Managerからの返信 (投稿日 : 2019 年 1 月 23 日)
Dear Kamil, Thank you for taking the time to review our property, your comments are very much valued. We are so happy that you feel please during your stay at Hotel. We always effort to provide the best products and services to our Customers. We look forward to seeing you on your next trip to Roy Dala Hotel. Best Regards, Ngoc Thao (Ms.) Assistant Manager

10/10 (非常に良い)

Hanne Vagn

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Elegant, nyt hotel med meget central beliggenhed
Meget hurtig check-in, smilende og hjælpsomt personale (dog m begrænset engelsk-færdigheder), store værelser, middel morgenmad (buffet, når flere gæster). Personalet i receptionen hjælper gerne m. at booke bus m.v.
2018 年 9 月に 3 泊滞在
Management Teamからの返信 (投稿日 : 2018 年 9 月 29 日)
Thank you very much. We hope to see you next time