DB Mack Reserve-National Trust

Starting to look a little dated in the rooms. Reception check-in was good and still great location

A great experience!

This hotel is centrally located, and the heritage and historic elements are very interesting. However, it is way overpriced for the experience. We arrived quite late (about 9pm) and had a less than enthusiastic welcome from reception staff, which I would describe as professional but chilly. The room was spacious but the decor is depressing; I recognise they are trying to retain the historic aspect but the furniture is dark and uninspiring. One of the bathroom tumblers still had toothpaste marks on it (had not been cleaned properly) and on the main television screen it still had the welcome message for the previous guests, which was not altered during our whole stay. My mother-in-law was also staying at the hotel and being 88, she asked for a bathroom non-slip mat for the shower. Despite saying they would provide this, it was never delivered. A pretty disappointing stay overall.