Positives, house aesthetically is nice, check in process was easy. Location great when the weather is nice.
Negatives, cleanliness was well below average. Ants, dirty appliances, dirty dishes, blanket stinking of wet dog. The list goes on but the most negative thing about our stay was, when I raised the cleanliness issues, twice, we were told to leave the peoperty, 4 times. The cleanliness issue did not warrant us to leave and when I said this the host continued to tell us get out. I contacted Stayz to check if the host could tell us leave and their response was no unless there was a serious issue.
I cannot tell you the stress this caused.
A week after I made a complaint, the host accused us/our 3 year old well trained dog of damaging the sofa. This was after I told the host that I had taken a video of the property when we left a day early to show we had left it in great condition.
All that was needed when the cleanliness issues were raised was to offer to clean the property when we were out, it would have been so appreciated given we paid alot to stay over the Xmas break. Expected alot more.
My complaint is escalated with Stayz and we are waiting for the outcome.