Ratings based on 2,841 Verified Reviews

4.2 out of 5
75% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler from St François Xavier,MB

Posted Apr 6, 2020
Clean, great service, room service food was wonderful
5 out of 5
by A verified traveler from San Luis potosi

Posted Mar 23, 2020
Excellent customer services.. everyone was very friendly and very attentive to all our needs... the only thing was the a/c .. i guess they control it .. was very hot. When we told them they send maintenance to fix.. and they bought us a fan. So yhst help alot.. but over all experience everything was excellent.. hope to return soon.
Comment from Hotel Management
Mar 23, 2020 by Concierge, Hotel Management
Thank you for staying at Fiesta Americana Reforma. We appreciate your comments, we are already following up on the point you mention to give a better service. We hope you give us the opportunity to have you again hosted with us
3 out of 5
by A verified traveler from Moscow

Posted Mar 21, 2020
Great stay, accommodating and helpful staff, the conditions of the hotel are fair but outdated, they recognized my Expedia status and was fine as well the late check out very kind indeed, just need to ask for shampoo and shower is the bitterness of the experience
Comment from Hotel Management
Mar 23, 2020 by Concierge, Hotel Management
Thank you for staying at Fiesta Americana Reforma. We appreciate your comments, we are already following up on the point you mention to give a better service. We hope you give us the opportunity to have you again hosted with us
4 out of 5
by A verified traveler from Dallas

Posted Mar 18, 2020
The service is perfect but furniture and facilities are old.
Comment from Hotel Management
Mar 19, 2020 by Concierge, Hotel Management
Thank you for staying at Fiesta Americana Reforma. We appreciate your comments, we are already following up on the point you mention to give a better service. We hope you give us the opportunity to have you again hosted with us.
5 out of 5
by A verified traveler from Texas

Posted Mar 18, 2020
The checkin process at this hotel was very quick and efficient. The staff was so helpful when taking my luggage to the room and explaining everything about the hotel. The room was spacious, had a nice view of Reforma and was equipped with everything I needed. The restaurant had great staff and delicious food. The restaurant also seems to be a great place to have meetings as I saw many people gathered to discuss business there. Overall it was a great environment that I would definitely stay at again on my next trip to CDMX.
Comment from Hotel Management
Mar 18, 2020 by Concierge, Hotel Management
We are very grateful to share your experience and know that it was pleasant, we hope that your stay has been of your complete pleasure.
1 out of 5
by A verified traveler

Posted Mar 17, 2020
La habitación súper caliente, desde las 3:30 am pedí resolvieran y tardaron más de 2 horas... el problema nunca se solucionó y el AC no funcionó en ninguna habitación
Comment from Hotel Management
Mar 17, 2020 by Concierge, Hotel Management
Thank you for staying at Fiesta Americana Reforma. We appreciate your comments, we are already following up on the point you mention to give a better service. We hope you give us the opportunity to have you again hosted with us.
4 out of 5
by A verified traveler from San Francisco, CA

Posted Mar 17, 2020
Good location. Good price for the hotel. Seemed to be hosting a business convention. Not a luxury hotel but great for a few days
Comment from Hotel Management
Mar 17, 2020 by Concierge, Hotel Management
We are very grateful to share your experience and know that it was pleasant, we hope that your stay has been of your complete pleasure.
5 out of 5
by A verified traveler from High point

Posted Mar 15, 2020
In the middle of everything. Turibus stop is right outside the hotel.
Comment from Hotel Management
Mar 15, 2020 by Concierge, Hotel Management
We are very grateful to share your experience and know that it was pleasant, we hope that your stay has been of your complete pleasure.
5 out of 5
by A verified traveler

Posted Mar 15, 2020
Very well located and very competent and friendly staff.
Comment from Hotel Management
Mar 15, 2020 by Concierge, Hotel Management
We are very grateful to share your experience and know that it was pleasant, we hope that your stay has been of your complete pleasure.
5 out of 5
by A verified traveler

Posted Mar 7, 2020
Comment from Hotel Management
Mar 7, 2020 by Concierge, Hotel Management
We are very grateful to share your experience and know that it was pleasant, we hope that your stay has been of your complete pleasure.