Third time staying here so pretty comfy with the property
Kristalle
2024 年 2 月に 6 泊滞在
10/10 (非常に良い)
Richard
2024 年 4 月 28 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very convenient for an overnight stay from the mainland.
Richard
2024 年 4 月に 1 泊滞在
10/10 (非常に良い)
Claudia
2024 年 4 月 24 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Excellent value for price. The rooms are clean and the amenities are nice. I really enjoyed the shows they had. The fire show was actually very impressive.
Claudia
2024 年 4 月に 4 泊滞在
4/10 (不満)
Kathleen J
家族旅行
2024 年 3 月 31 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I would NOT recommend this hotel. They cater to cruise ship people and not the people who are staying at resort. Once cruise ships leave, everything is closed in this area and no place to eat or seek entertainment unless you go downtown. Reception staff was not helpful, we complained about our beds having holes in the middle, only after multiple complaints one bed was fixed. They charged us an extra tax fee per night that went into play in 12/23. We booked our hotel pkg in 10/23 prior to this extra fee. We were told we should have been given option to decline this fee and we were not given this choice and they refused to refund our money. We were not all inclusive so we paid everytime we ate or drank at the hotel. During check out they wanted to charge us again for what we had the first day when we were at pool because pool wait staff did not mark it as paid. We had to argue with them and have other wait staff confirm we paid each time we consumed something. Reception staff was not friendly or accommodating.
Food was good at El Cid, the activities director was fun and engaged with guests staying at hotel. But I would not recommend this hotel