Rating Details:
The property manager was very unhelpful.
The vacation rental was spotless.
I was more than happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
A week before arrival I emailed guest services to request an early check if available. I was told they would contact me as soon the house was ready. I did not receive any welcome email or instructions for check in until after 4pm. As a result, we drove straight to the house, after 7.5 hours in the car, only to discover we had to check in with guest services to receive the keys. We got the keys and they did not work. After we received a new key, we were finally able to enter the house. Three floors, with the kitchen on the top floor, was exhausting. The elevator helped some but it was exhausting to walk three flights of stairs the entire stay. The house itself was nice. One of the beds was stained all over the bedspread and the sheets. This was brought to the attention of guest services, who said they would change it but that was never done. We were not provided any laundry detergent packs and were unable to wash beach towels until a trip to HEB. The second day, my husband went back to the house with our dog while we were at the beach and discovered one of the remaining house keys did not work and had to drive himself and our overheated dog back to guest services and wait for a new key. In addition to this, none of the restaurants on Cinnamon Shore were able to take orders online for pick-up or delivery during our entire stay. When I went to speak to guest services about the multiple issues, they were dismissive and had no solutions to our issues. Our beach chairs, which cost $75/day were broken. I was told they would be refunded but that has not happened yet. The "quick 1.5 mile drive" between Cinnamon Shore South to North is only accessible by driving on the beach if you want to go by golf cart. The gold cart we rented had a maximum speed of 12 MPH and as a result multiple golf carts and cars passed us which caused sand to be kicked up into our faces during the drive. For the amount of money and drive time, I would not recommend Cinnamon Shore.