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"Overall excellent"

"I had a great time All the staff is great 100 %recommend this hotel"

"Everyone was beautiful and the staff was super helpful and friendly."

"We stayed in platinum suites the butler service was really nice"

"Check in process very unorganized with long lines. Room not ready at the 3pm check in time. Room shower needs a deep clean. Grout is black and brown. Beds are very firm. Bathrooms by pool area are not clean. No waiting staff in beach area or pool area. Resort lacked entertainment ands short staffed. Cat infested resort, cats on furniture In the common spaces. No alcohol being served before 10am and most bars close by 10 pm. Spa has ceilings falling down and holes in ceilings in the water areas. The manager refused to come to room to see the conditions of the bathroom. Sent a video that I will upload here and he noted “he doesn’t see anything wrong”. Definitely not a 5 star hotel!!! Only can get premium alcohol off you book privilege, which was falsely advertised. Food was just ok, Jamaican food was the best at the jerk hut and red snapper. A few good staff that we interacted with: Shameka from housekeeping, Ashdaine, Chevonne from check in, Courtney from bag services, Rocqel from Red Snapper"

"I had a wonderful time though I put 3 stars I would still go back, sone issues though were I had to keep requesting for my room to get cleaned if I’m not mistaken my room wasn’t cleaned until the third day I was there, also I understand that tipping is a big part of their culture but please do not beg me to tip or do very small acts of kindness all to just get a tip. I love Negril, Jamaica can’t wait to be back. Oh and lastly please build ATM’s on the resort and please make it possible that all residents can book with the restaurants some restaurants were booked up before we even got there to the day we left!"

"Great food"

"The staff was fantastic and everything about the property was nearly perfect!"

"i loved everything about our stay, 10/10 service and amenities!"