"My biggest issue with RIU Palace Negril was the cost of adding a guest. Before arriving, I checked online and spoke with RIU representatives, who indicated it would cost about $400 to add someone to my room. I was told I couldn't modify my reservation because the hotel was sold out, even though I wasn't changing rooms - I wanted to add a guest.
When I arrived, I was informed the actual cost would be over $800. At that point, I had no realistic choice but to pay it. Had I known the true cost in advance, I would have made a different decision. My room was about $1,100, so for only a few hundred dollars more my guest could have had their own room and bed.
Other issues included:
The room I selected with two beds was not provided, forcing my friend and me to share a bed.
The A/C was not adjustable.
The TV didn't work.
There were only two outlets in the room.
My reservation was changed when I added a guest, and I couldn't check in without them present.
A fire alarm went off at 6:51 a.m.
The floor outside our room stayed wet throughout our stay despite reporting it.
Food quality was below expectations.
Only one bar remained open after 6 p.m., and it consistently smelled like sewage.
The pool closed at 6 p.m.
Taxi prices were excessive—about $40 per person for a 15-minute ride.
Overall, I left feeling frustrated by the pricing practices and disappointed by the overall experience and the hotels communication. Confirm all pricing and room arrangements in writing before booking."