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"Very stingy on towels. Overall cleanliness could be improved. Bar staff was excellent."

"The room was clean housekeeping was great. Most of the staff were helpful and friendly. There were a couple of staff members who weren’t so friendly and had an attitude. I can’t say there was a lot of harassment from the staff that were dressed in white and gray. They continuously asked us if we wanted to take a survey or sign up for something. I thought that was annoying when I’m trying to enjoy my vacation."

"Really enjoyed our stay! The staff were excellent; both professional and friendly Loved our room and the staff left a lovely towel decoration every night! Views were beautiful with a number of activities. Restaurants were nice. The spa was awesome! The only negative is that the food was good, not spectacular. Would highly recommend!"

"Our stay at Princess Resorts was very disappointing. Housekeeping woke us up 2.5 hours before checkout, banging and yelling despite the “do not disturb” light being on. Service at the Jamaica Food Market was also poor. While waiting for a table, I asked to wait for my family, but the hostess (Sonya) refused and pressured me to go in alone with an unwelcoming attitude. Although check-in was 3 PM, we didn’t settle until 4 PM and were told the water park closes at 5 PM. After a 7-hour flight and 1-hour shuttle, we decided to go try the food truck at 4:30 PM, but it was already closed and out of food. We were told the ice cream shop was 24 hours, but ice cream stops at midnight. Kids’ amenities are limited. The game room is restricted (13+ and 18+), excluding my younger 7 and 11 yea old. The sports bar food was low quality. We saw they offered karaoke so tried to go do that but was told that kids aren’t allowed after 8 PM. That’s left us with nothing to do. Drinks tasted watered down unless you had a specific wristband, which wasn’t explained. We also dealt with reservation issues between Expedia and the resort, so my mom was overcharged by an additional person. They wouldn’t offer a refund or accomodation. The room had standing shower water and a sewage smell. Dining is limited to short restaurant hours, with buffets as the main option otherwise, and room service costs extra. Only positives were the Bob Marley show and jerk chicken. We would not return."

"The property was amazing, lots of options for food (overall food was just OK, nothing great) bars, pools, coffee. Rooms were super nice and clean, great views. Pool areas and bars were spectacular & plenty of room on private beach to hang out. The main issue was the staff at the bars, buffets and around the pool. Many staff were unfriendly and did not attempt to go out of their way to make sure guest were being served and having a good time. Many staff seemed like they were being bothered when you asked for a drink and/or to order food. Everyday at the breakfast buffet we were never offered refills of water or coffee. When we went to ask for more we were assured someone would bring them to us, but it never happened. We been to many all inclusive resorts and this was overall the least friendly staff we have encountered. The resort itself was amazing, but the staff itself took away from the overall experience you get from and all-inclusive resorts."

"Infinity pool was clean and well maintained. The staff were very friendly. And the food was really good. "

"Kids are only allowed in 2 pools so that was a bit disappointing. Making dinner reservations was not very easy and not always possible( and staff was not helpful in this area). Booked an excursion through the hotel and Chukka tours - do not recommend as most of that day was wasted waiting. Housekeeping was great and room was always cleaned up extremely well, kids were excited to see what animal towel creatures we’d have each day! "

"The beach was a disappointment when we arrived because it was covered in seaweed. After several complaints and two days later they completely cleaned it. The water is very calm and pretty shallow. The pool is beautiful and this resort has a great layout. The staff is very attentive and friendly. "

"The best beach where we had been! Good food and nice, polite and pleasant staff!"