I recently stayed at Villa Algeos with family and friends, and our experience was far from satisfactory. The emergency water tank was not maintained and should have been checked and filled upon our arrival, this left us without water upon arrival and for most of the following day due to a mains water issue. As a family with three young children, this was very distressing. We couldn’t use the toilets properly and had to buy loads of bottled water for washing and cooking. We were then asked to check the tank ourselves once this issue had been rectified, all this wasted a whole day out of our weeks holiday.
We also faced electrical power cuts. We were initially asked to try and fix these ourselves, which was again stressful with five fuse boxes. The issue was town-wide, but no on-ground support was available as both hosts live in Belgium. It is unacceptable for guests to handle such issues without proper support. Other Maintenance issues: a very loose/broken pool step rail (causing our 4yr old a fall), a broken towel rail, a non-working toaster, a smelly septic tank outside master bedroom, and no gas in the BBQ cylinder.
We received no apology or compensation from the hosts. However Nicole, the cleaner, was extremely helpful. I hope this feedback prompts necessary improvements.