2/10 (非常に不満)
Jeffrey
家族旅行
2024 年 12 月 9 日
気になった点 : 清潔度、客室の快適度
Warning
Warning: do not stay in room 310. Additionally, I would strongly advise you do not deal with or rent with Rocky Mountain Management. I have never written a review before but this place was by far the worst. 1. We were emailed check in instructions with codes for entrance gate and lodge entrance. That morning they changed the codes without letting us know so we could not get in the gate or the lodge. After freezing outside we finally got a return call with proper codes. Understand there is NO onsite management just instructions thru text/email. 2. Once we got to room 310 we were appalled at the conditions. Old, poorly lit, broken lamps (one pole lamp just leaning against the wall the other with broken shade) dirty and stained carpet and dangerous in that the sliders led to totally open space with a 3 story drop. No balcony, safety railing etc. our grandkids could have opened the sliders and fallen 3 stories down!! None of this meets codes and is in direct violation. These were all expressed to the management. When we asked for late check out fully expecting a favorable response, we were told if you want us to grant a favor you must guarantee we would not write a bad review. Absolutely outrageous. Again we warn you not to use this management company. We will be calling Hotels.com strongly suggesting they remove this room (#310)from their inventory and requesting some refund. All of this is documented in photos and contacts with management
Jeffrey
2024 年 12 月に 2 泊滞在