2/10 (非常に不満)
George
カップルで旅行, 家族旅行
2024 年 6 月 9 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
At a glance this hotel has great curb appeal and is located near shopping and restaurants. However once in our rooms (I had two reservations) we came to find that the rooms were not as clean and well maintained as in the photographs.
After dropping off our luggage and going to dinner, we returned and found that one of the rooms was infested with roaches!
Upon further inspection, the rooms were filthy! There was excessive hair on the couch even though it's a pet free property and the couch cushions were stained.
At the other room we pulled some of the furniture back to check for bugs and it was just filthy. The rooms also had an unpleasant body odor smell.
We requested to change rooms but no other rooms were available so we decided to change hotels and request a refund. The staff said we would have to return the next day to speak with the manager.
We returned the next morning and spoke to the manager. She said she called pest control and explained that flying cockroaches must have flown into the air condition and gotten into the room... We requested a full refund for both the rooms but only received a partial refund. Will never visit this hotel again.
George
2024 年 6 月に 2 泊滞在