4/10 (不満)
gretchen
家族旅行, 小さなお子様連れの家族旅行
2025 年 11 月 16 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
There was no one available at the front desk when I arrived. When the agent finally arrived she was not very warm or inviting.
Secondly, the valet parking was a mess. There was no one at the valet to greet us or help with bags. There were cars everywhere practically blocking the entrance into the parking area. When we left for the evening, the valet could not find our keys and we were waiting for 15 minutes while he searched the same places over and over again. When I asked him to check the drawers he said he'd have to call someone. He then asked us to go check our car to see if the keys were in there. That was unprofessional and out of line for a guest at a hotel to do for a service they are paying for. Another guest also needed his keys and asked him to look in the drawer, which he obliged, and we saw our keys and finally was able to leave.
gretchen
2025 年 11 月に 1 泊滞在