2/10 (非常に不満)
Takahiro
出張
2025 年 10 月 12 日
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
I have paid accommodation fee for 2 nights in advance but when I checked-in, they told me that my booking was invalid because they had terminated contract with Expedia 2 month ago!
I have strongly complained and explained to them that it should not be because I had made booking just a week before arrival and accommodation fee had already been deducted from my credit card, but they have insisted that they had no booking and i would need to pay now by cash if i would like to stay. My arrival was around 19:00 and I had nowhere to go, so I had to pay extra accommodation fee to them.
I have already raised this issue to Expedia. I don’t understand why this hotel is still on Expedia.
Staff, facility, room, all of them are unbelievably poor.
Takahiro
2025 年 10 月に 2 泊滞在