4/10 (不満)
jan
家族旅行
2025 年 11 月 7 日
良かった点 : 設備とサービス
気になった点 : 清潔度、スタッフとサービス
Check-in was delayed for 2 and a half hours past posted time of 3 pm, as the lobby filled with 20 or so other travelers also waiting for rooms to be cleaned. Getting to room after 5:30 when in town for a specific evening event was very frustrating and the staff were not friendly and did not offer any updates. Customer service training desperately needed. We did track down the manager on our own and she gave us breakfast buffet tickets for the not-free side of the property. Breakfast was the bright spot of our stay. The dining manager went out of his way to accomodate our vegan and gluten-free friend.
Cleanliness of room was very bad. The tiled entryway/kitchenette area was sticky and slippery. Wiped the floor with a bath towel which revealed that the floor was very dirty. Our friend had a full bag of stinky garbage that had been left under the sink. I started to use the Keurig in the morning but water was standing. inside the reservoir with hair or lint floating in it.
The room, had it been clean, was very nice despite one chair that was in pretty bad shape.
jan
2025 年 11 月に 1 泊滞在