2/10 (非常に不満)
Arpita
出張
2025 年 10 月 11 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I recently stayed at this hotel and was very disappointed with my experience. Shortly after checking in, I noticed cockroaches in the room, which was completely unacceptable. I immediately reported it to the front desk, and they told me that all rooms were currently booked but they would move me the next day.
However, I didn’t receive a follow-up call until the following evening, by which time I was scheduled to check out the next morning — so the room change made no sense at that point.
I also asked about a partial refund for the inconvenience, but was told it couldn’t be done because my booking was through a third-party site. The lack of urgency and accountability from the staff was very disappointing.
Overall, I would not recommend this hotel until they improve their cleanliness standards and customer service.
Arpita
2025 年 10 月に 2 泊滞在
