Dear Lora, Thank you for sharing your experience with us. We sincerely apologize for the unpleasant smell you encountered in multiple rooms during your stay. Your comfort is our priority, and we regret any inconvenience. Please rest assured that we will address this matter promptly with our housekeeping team to ensure thorough cleaning and eliminate any unpleasant odors. Your feedback is invaluable, and we appreciate your patience and understanding. We hope to welcome you back for a more enjoyable stay in the future.Sincerely,Hotel Management

Thank you for your feedback. It looks like we did not meet your expectations and fell short in some areas. We will use this information to coach our team and work to improve. We hope to provide a better experience next time. Thank you

Dear Lesley, We are glad you chose to stay at our hotel. It is nice you had a satisfactory time in your room and were pleased with the comforts of the bed. Thank you for mentioning our staff as a blessing; they are a true asset. We appreciate your observations, both the positive recognition and the comments concerning opportunities for improvement. However, we regret that our breakfast choices did not meet your taste, and we will share your remarks with the team concerned for improvement. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll return to stay with us again! Sincerely,Hotel Management

Thank you Sherman for your feedback. We strive to create a positive guest experience. It seems we fell short in some areas. We will take this feedback to help us improve. Thank you

Thank you Charles for your feedback and great review. We look forward to hosting you in the future. Thank you

We are glad you enjoyed your stay. We look forward to hosting you again in the near future.

We are pleased that you enjoyed your stay and hope that you will book with us again in the future.

Thank you for your feedback Katrina. It seems we dropped the ball and fell short. We would like to learn more on how we can improve. Please contact hotel management to discuss. Thank you

Hello Lesley and thank you for your feedback. It seems we fell short in some areas. We will use this to coach our team to be better. We hope to host you again in the future.

Dear Rashard, We sincerely apologize for the cleanliness issues you encountered during your stay. Your comfort is our priority, and it's disheartening to hear about the hair in your bed, the used soap in the shower, and the stains throughout the room. Additionally, we apologize for the noise disturbance caused by other guests. Please know that this falls short of the standards we strive to uphold. We're committed to promptly addressing these concerns with our housekeeping and team to ensure improvements. We appreciate your feedback and hope to provide you with a more enjoyable experience in the future.Sincerely,Hotel Management

Thank you Travis for your feedback and great review. We hope to host you again in the near future.Thank You

Dear Donna, Thank you for staying at our hotel and sharing your comments. It is disappointing to see such comments, as this is far from the experience we want our guests to have. Your feedback is very important to us, and we are genuinely sorry you were unable to enjoy your stay. We hope to have another occasion to exceed your expectations and welcome you back soon.Sincerely,Hotel Management

Dear Gerald, Thank you for sharing your positive experience with our service and Shiela's attentiveness and quick response. We shall continue to serve you with such a positive attitude at our hotel. However, we are sorry for not meeting a few expectations and will work to address them on a priority basis so that our future guests do not have the same problems. Please return and give us the opportunity to serve you again.Sincerely,Hotel Management

Dear Jeffrey, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We will look into the instances you mentioned, as we are committed to offering better service for our guests. We look forward to the opportunity to welcome you back soon.Sincerely,Hotel Management

We are glad you enjoyed your stay and hope you will reserve a stay with again in the future!

Dear William, Thank you for posting such kind comments about our hotel, especially our staff. We make every effort to provide service above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We are glad our location was convenient for everything you wanted to do on this visit. We look forward to sharing your comments with our team. Thank you for choosing Extended Stay America. We hope to welcome you again soon.Sincerely,Hotel Management

Dear bonnie, Thank you for taking the time to share your feedback. We're pleased to read that your check-in experience was pleasant and that the bed was clean and comfortable. However, we sincerely apologize for the issues you encountered, including the lingering smell of smoke, the loose toilet seat, and any oversight in our hotel areas. Your feedback is crucial, and we will address these matters promptly to ensure improvements. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management

Dear Christine, Thank you for choosing our hotel. It is never our intention to disappoint a guest, and your feedback is very important to us therefore we are sorry for any inconvenience caused. We wish we could have had the opportunity to address your concerns while you were still here. There is nothing more important to us than making sure that our guests have a comfortable and relaxing stay, and we hope you will consider giving us another chance to demonstrate the type of service that we normally provide. If we may be of further assistance, please reach the hotel directly. Thank you again for your feedback.Sincerely,Hotel Management

Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.Again, thank you for choosing Extended Stay America and if I can be of assistance to you, please contact me directly at 803-251-7878.Sincerely,Marva CannadyAGM803-251-7878cwt2@extendedstay.com

Dear Samantha, Thank you for this review. Please accept our sincere apology for the inconvenience and less-than-favorable experience you had at our hotel. It saddens us to hear that your visit did not meet your expectations, and we understand how frustrating this must have been for you. We do not allow illegal activities inside or outside our premises; therefore, we need to learn about your experience. Rest assured that we will thoroughly examine the matter you brought up. We hope you will give us another chance to prove that we are committed to providing outstanding hospitality to every guest. Sincerely,Hotel Management

Dear Guest, We, the entire team at Extended Stay America, would like to express our gratitude for your kind comments about our hotel. In particular, we appreciate your positive remarks regarding our staff. We strive to offer the level of service our guests expect and deserve, so it is always heartening to receive recognition for our efforts. We aim to create loyal customers who will return at every opportunity. Thank you for mentioning what a great value we offer to our guests, and we look forward to seeing you soon.Sincerely,Hotel Management

Dear Jenissa, Thank you for taking the time to leave a review of your recent stay with us. We're sorry to hear that your experience did not meet your expectations. We take all feedback seriously and will address the issues you mentioned with our appropriate team. We're glad to hear that you enjoyed our grab-and-go breakfast and found our location convenient for your needs. We apologize for any inconvenience caused by the noise from other guests and will do our best to ensure a peaceful environment for all our guests in the future. We appreciate your feedback and hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management

Dear Joe, Thank you for the feedback. Our guests should have a pleasant and comfortable stay at our hotel, including clean and well-maintained suites. Therefore, we apologize for any inconvenience caused by moving to new rooms and understand that this did not meet your expectations. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again.Sincerely,Hotel Management

Dear Sandra, Thank you for sharing your recent experience at our hotel. We are sorry that the room's appearance did not meet your expectations. We take all feedback seriously and will address the issues you mentioned with our team. We hope you found some comfort in the cleanliness of the room, and we apologize for any inconvenience caused by the condition of the bathroom and front door. We appreciate your business and hope to serve you again in the future.Sincerely, Hotel Management

Dear Thomas, Please accept our apologies for your disappointing stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit.Sincerely,Hotel Management

Dear Mechelle, We regret that we couldn't give you a better impression of our hotel, and we apologize for any frustration this undoubtedly caused. We wish we could have had the opportunity to address your concerns, and we're sorry you had to cancel with us. We hope you will give us another chance so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management

Dear Joe, thank you for your feedback on your recent stay. We are very disappointed that your feedback referenced the description of our hotel as "filthy." Our promise to our guests includes a commitment to providing a clean, fresh environment, and we are very sorry that did not happen when you were here. Your feedback is immediately brought to the attention of our housekeeping for review and action. Please know this is not usual for us, and we hope you give us another chance. Sincerely,Hotel Management

Dear Carol, we appreciate you pointing out particular items that you loved and also areas where we can improve. We are committed to offering the best experience for our guests, and we will use your comments for future improvements. Thank you for choosing us and taking the time to leave your review. We look forward to the opportunity to welcome you back soon.Sincerely,Hotel Management

Dear Roberta, we are sorry that we did not meet your expectations regarding our service, and we hope you will accept our apologies for what transpired. We will communicate your feedback to the concerned team and ensure that this will not be repeated for a perfect stay next time you plan to visit us.Sincerely,Hotel Management

Dear Guest, thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback and are sorry your stay was not the pleasant experience you deserved. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management

Dear kelly, thank you for being our guest and for taking the time to leave your feedback. We apologize for these concerns. Unfortunately, financial inquiries on reservations made through a third party, a prepaid booking site, must be made through them, and we suggest you contact them directly. If we can be of any further assistance, please let us know; we would be happy to be of service. Thank you for being our guest, and we hope you will choose us again in the future.Sincerely,Hotel Management

Dear Bill, thank you for staying with us. We are happy you had a pleasant stay and appreciated our location close to area restaurants and shopping. However, we regret your disappointment with our breakfast and that it did not meet your expectations. Your feedback is shared with our breakfast staff as we continually strive to improve our guest experience. We value your business and hope to have the opportunity to welcome you back to our hotel.Sincerely,Hotel Management

Dear Anna, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and welcome you back again soon.Sincerely,Hotel Management

Dear Michael, We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns with our team to ensure we are well poised to serve you better during your next stay. We hope to have another opportunity to welcome you for a flawless stay.Sincerely,Hotel Management