I have mixed emotions for the Granbell. I had booked a Deluxe Double Room, Sea View so we could watch the sun set from the balcony or soaking in the bath for our last evening in Sri Lanka. Arrived at 4.30 & apparently there was ‘fault’ with our room so we were put in a ‘temporary’ room. Which to be fair was very nice and if that was the room I had booked I would have been happy with it. I was told it wouldn’t take long for our proper room to be available & I would get a what’s app message advising me (no what’s app message was received). We waited patiently for 2 hours, watched the sunset through a dirty window (not the romantic dream I have wished and paid for). I chased reception several times. Sometimes hung up on and sometimes put on hold indefinitely. I remained polite throughout. Eventually someone came & took our bags to our new room 2002. The room was excellent and my review would have been completely different if the mess up
in reception hadn’t occurred. We ended up getting room service as we were shattered from traveling all day and the time we were given our room meant our evening plans had to be changed. Nevertheless the room service food arrived and was still hot and tasty (just as a heads up they ask for payment when they deliver the food, I wasn’t given an option to pay at check out which was fine by me). The bed was very comfortable & We both slept well. I did request a gel pillow but it didn’t arrive (no surprise there as the request went via reception)!
Tracey
2024 年 9 月に 1 泊滞在
10/10 (非常に良い)
Ganesh
出張
2024 年 9 月 11 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great hotel and great location right on the beach. Fantastic views of the Indian ocean. Top class gym and swim facilities.
Ganesh
2024 年 9 月に 2 泊滞在
8/10 (良い)
Emily
カップルで旅行
2024 年 9 月 5 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great place to stay and the hotel has a nice design. The sea view from the room looks amazing. We love the restaurants and rooftop swimming pool.
Emily
2024 年 8 月に 2 泊滞在
10/10 (非常に良い)
thenuk chandra
2024 年 8 月 31 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
thenuk chandra
2024 年 8 月に 1 泊滞在
10/10 (非常に良い)
Priyanshu、Noida
家族旅行
2024 年 8 月 31 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Really liked the location. Hotel is clean & everything looks organised. Staff is very cooperative. The rooftop bar & Pool is extremely nice.
Priyanshu
2024 年 8 月に 3 泊滞在
10/10 (非常に良い)
Andrea、sant elia fiumerapido
カップルで旅行
2024 年 8 月 7 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Bellissimo
Andrea
2024 年 8 月に 2 泊滞在
10/10 (非常に良い)
Nilsha
2024 年 8 月 5 日
Nilsha
2024 年 6 月に 2 泊滞在
10/10 (非常に良い)
Ravi
2024 年 7 月 31 日
Ravi
2024 年 7 月に 2 泊滞在
8/10 (良い)
Dilrukshi
2024 年 7 月 20 日
良かった点 : 施設のコンディションと設備
気になった点 : スタッフとサービス
Hotel
Is great but service not so much
Dilrukshi
2024 年 7 月に 2 泊滞在
8/10 (良い)
Manohar
2024 年 7 月 3 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice
Manohar
2024 年 6 月に 3 泊滞在
10/10 (非常に良い)
Parul S
2024 年 7 月 1 日
Property is just amazingly surrounded with superb staffs
Parul S
2024 年 6 月に 1 泊滞在
2/10 (非常に不満)
Danica Aloisa
カップルで旅行
2024 年 6 月 23 日
良かった点 : 施設のコンディションと設備
気になった点 : スタッフとサービス
The staff at the property lack professionalism.
The arrival experience was very poor. We were issued only 1 room key as the team mentioned we do not have availability.
On insisting next day they issued another access.
We rang for half hour to the reception no one answered the call.
On arrival we reported that the balcony handle was broken and was not fixed during our 3 night stay.
We requested to speak to the duty manager and the request was denied. No one called back.
A simple laundry bag and pickup took 1 hour
We ordered room service and on calling for clearance, we were told to keep it outside. It remained there for hours.
Our laundry was misplaced and not delivered on time and had to make multiple calls, finally on the day of checkout it was delivered.
The only amazing thing about this hotel is the view and the room amenities.
Danica Aloisa
2024 年 6 月に 1 泊滞在
10/10 (非常に良い)
Olivia
カップルで旅行
2024 年 6 月 11 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This was an absolute amazing stay. The staff were all very polite and the infinity pool was above and beyond. I did want to point out a tuk tuk driver called nimal fonseka who absolutely made our stay excellent. He went above and beyond and helped us with anything we needed! He was so trustworthy and the kindest man we met during our trip! We will be staying in contact with him and recommending friends to him! Thankyou again!
Olivia
2024 年 6 月に 2 泊滞在
10/10 (非常に良い)
TPS
グループ旅行
2024 年 6 月 10 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Very comfortable and centrally located hotel
It was very clean and beds very comfortable
I would love to return to this hotel