2/10 (非常に不満)
Casey
2024 年 5 月 20 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
This hotel is in a nice enough area and was mostly easily accessible. Unfortunately that’s the nicest thing I can say about this facility.
The front desk staff was uncaring at best and callous or incompetent at worst. My room was double booked and I was given a downgrade as that was my only option to have a room that night. There was also a 100 dollar free that would be refunded if no issues, but no details given on hey it was a fee not a hold and what qualified as issues, which was stated as much but the staff.
The room was not in a decent state except for the beds made and toiletries provided. An odd smell was on the room, that may have been a guest in another room but did not give any ease. The sink did not function, when using the water there was a hard leak through the faucet that quickly became an issue.
The shower was in a state that I dated not use. If not already paid a nebulous deposit and told this was the only room available, I had no choice but to sleep or pay for another hotel and hope that the staff that previously did not give any semblance of effort would assist in a refund.
When I went to my car in the morning, I found parked next to my vehicle was a car missing most of its windows with a person sleeping in the front seat facing my car. I quickly put my white in my car, moved my vehicle and then went to see the breakfast and checkout.
The breakfast was tucked away in a room that felt smaller than should be available for more than one person at a time.
Casey
2024 年 5 月に 1 泊滞在