The front desk polite but poor communication - from the start on the phone re. instructions how to get to Collingwood (she meant kindly but said to avoid the cut off (to Collingwood) and keep going straight! Of course we ended miles away from the hills in the wrong direction My phone had no battery so I couldn't use Waze - so, not a good start. Checking in, only one person on the desk, who said she needed a physical copy of my registration. She meant my driver's licence but this took ages to understand as she kept repeating it and I thought she meant my expedia booking number; there was a growing line-up of 4 couples behind us at 6:30pm which added stress to the experience. No info given re. the layout of the property. When I came back to ask, "The spa and restaurant are just down there to the left." Takes forever to get to the end of the building! Had to drive to the restaurant from our room - my mother is 94 and couldn't walk that far. The restaurant does not open on weekdays until 11:30am?! It's the only restaurant in the hotel! Very off-putting, as we needed to eat breakfast before that and didn't fancy having to have to leave the hotel to do so. There was no maid service for the two nights we were there, at a very high expensive nightly cost, with no explanation - but there was an envelope expecting a tip I presume - but for what? It would have been best to explain that we wouldn't have our rooms attended to, again, at check in.