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"We had a very disappointing stay here. The room next door was having a party and playing music loudly after 10 pm. We had to wake up for an early flight at 4 am. There was no phone in our room, so we had to walk over from the east building to the main lobby over 3 times to speak to the second staff member, who did not seem to care. Security went over twice, but they still kept partying. The first staff member said there was a one-time warning policy, which was not applied by the second staff member as we complained multiple times. Also, the issue of our room not having a phone was never addressed by staff. We also asked for a room change, which they said there was absolutely no available rooms. We were extremely dissatisfied with our experience, especially as Marriott Bonvoy members. I do not recommend staying here if you are trying to get sleep while staying close to the airport before an early flight."

"Always a great stay here. Breakfasts are excellent and the hotel is located well for travelers who like to walk around. "

"Room was clean. People were friendly. Restaurant attached is nice. Right in the middle of everything if you need to be in NW washington. Can easily find street parking, but parking is convenient if you want to pay for garage as well. I found the beds to be very firm and comfortable!"

"The Room I was fortunate to stay at was rather extra private. It had like a hidden or tucked away entrance which made it special. The Hotel is Grand with a surprisingly beautiful Entrance and Lobby. The amenities are awesome; garden, pool, spa and fitness center."

"I’ve stayed here a few times. The location of the hotel is ideal. And it is that alone that keeps drawing me back. The Wharf offers so many fabulous food and entertainment options. However, the Hyatt House is very difficult for Uber drivers and delivery people to find. So plan on being well versed on how to provide directions to them. I’ve noticed some decline in what I consider to be part of a delightful hotel experience. The ice machine was broken on our floor. They did not inform us of that upon check-in. When we did inquire, were told that “they were being phased out and that we could get our ice from 2 floors up.” Other little details were missed. End table was very rickety and falling apart. The digital clock did not work ans actually had corroded batteries in it. No instructions for the tv. No streamibg apps in the smart tv, the only way you can stream is to mirror a personal device, which seems to only work for android and not iOS. Just minor things, but they all add up. Otherwise the staff is friendly. Everything is clean. They offer a decent continental breakfast. And the location tops it all. So will likely return. "

"Long time guest here. the hotel and its staff are absolutely great. It’s reasonably priced amongst all other competitors in the D.C are but with much more amenities and it is close to everything including the airport which is about 8 mins away. I simply love this place and wouldn’t stay anywhere else when I’m in town and I’m here just about every week. "

"Hotel needs to be refurbished completely. Photos in website are very good in comparison with what you find when you arrive. The windows are so old, they have holes in the frame, making the room noisy. There isn't photos of the bathrooms and there's a reason for it: Small and extremely old. The lobby is a dark cavern, like someone already described, no even the name of the hotel appears anywhere . You pay for the location which is good. It's clean and the water fountain providing bottles to refill is a great idea. But, nothing else I am afraid"

"Had a wonderful day at the intercontinental room was lovely. It even had a nice balcony overlooking the Potomac river although we did have the door open for quite some time. It did allow mosquitoes to get in but while we were away for dinner, the hotel staff removed them and we were able to have a comfortable night stay I will definitely recommend."

"The supervisor on the front desk was terrible, she’s not nice and very rude. She needs to learn how to welcome guest in a friendly way!! My husband was very upset with her because at first we asked her if we can check in early because we had plans and the way she responded was very off and that makes my husband very angry and so they got into a heated argument. She even asked where we parked our car and we need to pay for the fee without even asking if we already had a parking spot booked outside, we just need to park for a few minutes to unload our stuffs and bring inside our room because we already booked a parking garage close to the hotel but it takes us an hour to finished checking in because we changed room thrice due to very loud AC fan and the room smells really bad. But after we settled and finally finished checking in, she then apologized about how she treated us during our stay. Despite what had happened earlier, the engineer that checked our AC was very kind and polite."