2/10 (非常に不満)
Sarah c.
2025 年 12 月 16 日
気になった点 : 清潔度
This house was beautiful on the inside, but the outside was a mess. Weeds in the flower bed and the lawn was not maintained. We could'nt go in the backyard due to overgrown grass and sand spurs. Upon our arrival, we noticed waters pooled up on the floor next to the toilet in the second bathroom. I informed the host, sent photos they replied back that it was not a emergency and they knew about it already. Since it was a significant amount of water on tile floor I closed that bathroom off due to slip and fall risk for my family and I. I didn't want to spend my vacation time in the ER. The host seem unconcerned. I also ask if they could turn the hot water heater up since taking a shower was uncomfortable to say the least. I have small children and stood shivering in the shower due to the water temp. The host told me it that the water temp was at a safe temp and they couldn't help if we had a different personal preference. Thought host were suppose to make our visit as comfortable and convenient as possible. Not having a bathroom that was safe to use, backyard that we couldn't walk in and cold water was not fun at all! Who wants to deal with all that? The host has only giving excuses and work arounds that it is my problem. VRBO themselves were not helpful. I informed them but they basically said nothing they could do and I should contact the host to inquire about a refund which the host have not offered. Oh and bugs in the cabinet in the kitchen.
Sarah c.
2025 年 12 月に 3 泊滞在