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iStay Hotel Ciudad Juarez

3.5 star property
Travelers can balance relaxation and activity at this Ciudad Juarez hotel, where the indoor pool and fitness center complement nearby shopping opportunities

Choose dates to view prices

iStay Hotel Ciudad Juarez offers a convenient urban retreat with thoughtful amenities. Guests enjoy free WiFi, on-site shops, spa treatments, and a bar. The indoor pool and gym provide perfect activity options after exploring the city center.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

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Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Room

Standard Room | In-room safe, desk, soundproofing, iron/ironing board

Standard Room

8.8 out of 10
Excellent
(42 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Plasma TV
Hair dryer
Private bathroom
Cable channels
  • 29 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double Room

In-room safe, desk, soundproofing, iron/ironing board

Standard Double Room

8.0 out of 10
Very good
(32 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Plasma TV
Hair dryer
Private bathroom
Cable channels
  • 29 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room

In-room safe, desk, soundproofing, iron/ironing board

Deluxe Room

9.0 out of 10
Wonderful
(10 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Plasma TV
Hair dryer
Private bathroom
Cable channels
  • 31 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room

In-room safe, desk, soundproofing, iron/ironing board

Deluxe Double Room

7.4 out of 10
Good
(13 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Plasma TV
Hair dryer
Private bathroom
Cable channels
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds
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About the neighborhood

Located in Zona Pronaf neighborhood, iStay Hotel Ciudad Juarez is connected to a shopping center. Plaza de las Americas and Juarez Market are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Franklin Mountains State Park and Chamizal Federal Public Park. Looking to enjoy an event or a game while in town? See what's happening at Sun Bowl Stadium or Estadio 20 de Noviembre. Spend some time exploring the area's activities, including golfing. Visit our Ciudad Juárez travel guide
Map
32310, CHIH, Ciudad Juárez, Paseo Triunfo de la Republica 3745, Colonia Circuito Pronaf

What's nearby

  • Paso del Norte Cultural Center
    Paso del Norte Cultural Center
    12 min walk - 1.0 km
  • Hospital de la Mujer
    2 min walk - 0.2 km
  • Plaza de las Americas
    3 min walk - 0.3 km
  • Estadio 20 de Noviembre
    12 min walk - 1.1 km
  • Benito Juárez Olympic Stadium
    4 min drive - 3.5 km

Getting around

  • El Paso Union Depot
    18 min drive
  • El Paso International Airport (ELP)
    25 min drive

Restaurants

  • Sanborns Ciudad Juárez
    2 min walk
  • Cafe Veracruzano
    10 min walk
  • Crisostomo
    5 min walk
  • Corralito
    4 min walk
  • Fiesta Inn
    2 min walk

About this property

iStay Hotel Ciudad Juarez

Hotel near Paso del Norte International Bridge
At iStay Hotel Ciudad Juarez, you can look forward to shopping on site, laundry facilities, and a gym. The on-site restaurant, Restaurante la Pergola, serves breakfast. In addition to a business center and babysitting, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • An indoor pool
  • Free self parking
  • Buffet breakfast (surcharge), a TV in the lobby, and free newspapers
  • An elevator, a reception hall, and luggage storage
  • Guest reviews speak highly of the helpful staff
Room features
All 146 rooms have comforts such as air conditioning, as well as thoughtful touches like free WiFi and safes.
More conveniences in all rooms include:
  • Bathrooms with showers and hair dryers
  • 40-inch plasma TVs with premium channels
  • Free infant beds, daily housekeeping, and desks

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Krystal Urban Ciudad Juárez by US Consulate
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  • Parking included
  • Free WiFi
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The price is ￥13,178
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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; MXN 150 for adults and MXN 100 for children
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Restaurante la Pergola

Things to do

  • Gym
  • Indoor pool
  • Shopping
  • TV in common areas

Family friendly

  • Babysitting
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • Business center
  • Conference center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Free crib

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 40-inch plasma TV with premium cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from December 9 2025 to January 26 2026 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Service fee: MXN 25 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MXN 150 for adults and MXN 100 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hotel iStay Ciudad Juarez
iStay Ciudad Juarez
iStay Hotel
iStay Hotel Ciudad Juarez
Istay Ciudad Juarez
iStay Hotel Ciudad Juarez Hotel
iStay Hotel Ciudad Juarez Ciudad Juárez
iStay Hotel Ciudad Juarez Hotel Ciudad Juárez

Frequently asked questions

Does iStay Hotel Ciudad Juarez have a pool?

Yes, this property has an indoor pool. The pool will be unavailable from December 9 2025 to January 26 2026 (dates subject to change).

Is iStay Hotel Ciudad Juarez pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at iStay Hotel Ciudad Juarez?

Check-in start time: 3 PM; Check-in end time: 6:00 PM. Late check-in is available during limited hours.

What time is check-out at iStay Hotel Ciudad Juarez?

Check-out is at 1 PM.

Where is iStay Hotel Ciudad Juarez located?

Located in Zona Pronaf, this hotel is within a 10-minute walk of Hospital de la Mujer, Plaza de las Americas, and Ciudad Juárez Art Museum. Jaime Canales Lira Stadium and Estadio 20 de Noviembre are also within 15 minutes.

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Reviews

iStay Hotel Ciudad Juarez Reviews

8.8

Excellent

8.6

Cleanliness

8.4

Amenities

8.8

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 775 out of 1235 reviews
Rating 8 - Good. 240 out of 1235 reviews
Rating 6 - Okay. 116 out of 1235 reviews
Rating 4 - Poor. 52 out of 1235 reviews
Rating 2 - Terrible. 52 out of 1235 reviews

Reviews

10/10 Excellent

Gabino

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
is a nice hotel , great breakfast food
Stayed 4 nights in Oct 2025

10/10 Excellent

ERNESTO

Liked: Cleanliness, amenities, property conditions & facilities
The room was very clean and the staff was very friendly.
Stayed 3 nights in Nov 2025

10/10 Excellent

Anthony

Liked: Cleanliness, amenities, property conditions & facilities
This friendly and helpful when I checked in. The room was good size and very clean.
Stayed 2 nights in Dec 2025

10/10 Excellent

Jose Luis

Liked: Cleanliness, amenities, property conditions & facilities
Everything was clean and staff was very helpful. We would defenetly stay at iStay again
Stayed 2 nights in Nov 2025

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place. Breakfast is awesome
Stayed 1 night in Sep 2025

10/10 Excellent

Surruge

Liked: Cleanliness, amenities, property conditions & facilities
The place was amazing, hotel staff was friendly. Will stay there again.
Stayed 2 nights in Jul 2025

8/10 Good

Lalo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amenities,breakfast was good
Stayed 2 nights in Aug 2025

10/10 Excellent

Luisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Housekeeping Paola does an amazing job, front desk staff super friendly, great place this was my 5th time at this hotel
Stayed 2 nights in Sep 2025

10/10 Excellent

Saquib

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
VERY safe. high quality breakfast. Friendly service. Good AC.
Stayed 1 night in Sep 2025

10/10 Excellent

Saul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the staff fantastic place
Stayed 1 night in Apr 2025

6/10 Okay

Raymond

This is my culture to place when I’m in Mexico. Everything was good except their breakfast buffet. The kitchen staff is not courteous. They are not friendly. They I’ll have brown on their faces.
Stayed 15 nights in Dec 2025

10/10 Excellent

Amanda

Outstanding service
Stayed 1 night in Oct 2025

10/10 Excellent

Selene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed here several times & I feel comfortable & enjoy the stay every time.
Stayed 2 nights in Apr 2025

8/10 Good

Miguel

Liked: Amenities
Staff was very welcoming and professional. Room was clean and AC worked correctly.
Stayed 1 night in Jul 2025

6/10 Okay

Jorge

The Room Was Ok, Only Thing Is That Everything Look Old And Worn, Had Problem With The Door Security Pin. It Locked Us Out. Sliding Glass Door Lock Inoperative . Staff Was Very Courteous. I Would Stay There Again.
Stayed 3 nights in Nov 2025

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff excellent service
Stayed 2 nights in Mar 2025

10/10 Excellent

Victor

Liked: Cleanliness, staff & service
Great location service clean. Needs new curtains and some renovating but it's nice and comfortable
Stayed 1 night in Jul 2025

10/10 Excellent

Belem

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Staff was average. Hotel was very comfortable. We had everything close by. Hotel breakfast was very good. We only struggled getting someone to clean and restock our room with towels and toilet paper.
Stayed 2 nights in Jun 2025

10/10 Excellent

Esmeralda

Liked: Cleanliness, amenities, property conditions & facilities
Excellent customer service
Stayed 3 nights in Jun 2025

10/10 Excellent

Maria

Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean. Delicious and complete breakfast. Excellent customer service. We will come back next yesr.
Stayed 3 nights in Jun 2025

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful. Clean and delicious breakfast
Stayed 2 nights in Apr 2025

10/10 Excellent

April

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every time we stay here it’s amazing quiet and super comfortable. 10/10
Stayed 1 night in Mar 2025

6/10 Okay

Maria

It was okay. Expedia promotes it having A/C but we could not turn it on because the whole establishment is at a set temperature so during winter off and rooms were hot. Shower pressure for hot water after is slow. Frustrating. Good customer service and breakfast.
Stayed 2 nights in Nov 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 3 nights in Oct 2025

10/10 Excellent

Raymundo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location, the food and that it has an indoor pool
Stayed 3 nights in Nov 2025