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iStay Hotel Ciudad Juarez

3.5 star property
Central hotel with free parking connected to a shopping center in Ciudad Juárez

Choose dates to view prices

Photo gallery for iStay Hotel Ciudad Juarez

Breakfast served
Lobby
Exterior
Shower, hair dryer, towels
Indoor pool
Step into iStay Hotel Ciudad Juarez, a vibrant retreat in the heart of Ciudad Juarez. Indulge in on-site shopping, unwind with a spa treatment or cocktail at the bar, and stay connected with free WiFi. With an indoor pool and gym to keep you active, this hotel offers convenience and relaxation.
VIP Access

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Room service
  • Gym
  • Housekeeping
  • Laundry

Get more when you're a member

  • Save 15% or more on select VIP Access properties when you reach Silver tier or higher
  • Experience top-rated quality and exceptional service
  • Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Deluxe Double Room

In-room safe, desk, soundproofing, iron/ironing board

Deluxe Double Room

7.4 out of 10
Good
(13 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Plasma TV
Hair dryer
Private bathroom
Cable channels
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room

In-room safe, desk, soundproofing, iron/ironing board

Deluxe Room

9.0 out of 10
Wonderful
(10 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Plasma TV
Hair dryer
Private bathroom
Cable channels
  • 31 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room

Standard Room | In-room safe, desk, soundproofing, iron/ironing board

Standard Room

8.8 out of 10
Excellent
(39 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Plasma TV
Hair dryer
Private bathroom
Cable channels
  • 29 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double Room

In-room safe, desk, soundproofing, iron/ironing board

Standard Double Room

8.2 out of 10
Very good
(29 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Plasma TV
Hair dryer
Private bathroom
Cable channels
  • 29 sq m
  • Sleeps 4
  • 2 Double Beds
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About the neighborhood

Map
32310, CHIH, Ciudad Juárez, Paseo Triunfo de la Republica 3745, Colonia Circuito Pronaf

What's nearby

  • Plaza de las Americas - 3 min walk - 0.3 km
  • Paso del Norte Cultural Center - 12 min walk - 1.0 km
  • Benito Juárez Olympic Stadium - 4 min drive - 3.5 km
  • Paso del Norte International Bridge - 4 min drive - 4.2 km
  • American Consulate - 10 min drive - 8.8 km

Getting around

  • El Paso Union Depot - 18 min drive
  • El Paso International Airport (ELP) - 25 min drive

Restaurants

  • ‪Sanborns Ciudad Juárez - ‬2 min walk
  • ‪Crisostomo - ‬5 min walk
  • ‪Hamsa - ‬8 min walk
  • ‪Applebee's - ‬4 min walk
  • ‪Corralito - ‬4 min walk

About this property

iStay Hotel Ciudad Juarez

Hotel near Paso del Norte International Bridge
At iStay Hotel Ciudad Juarez, you can look forward to shopping on site, laundry facilities, and a gym. The on-site restaurant, Restaurante la Pergola, serves breakfast. In addition to a business center and babysitting, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • An indoor pool
  • Free self parking
  • Buffet breakfast (surcharge), luggage storage, and smoke-free premises
  • A banquet hall, a porter/bellhop, and a TV in the lobby
  • Guest reviews speak highly of the helpful staff
Room features
All 146 rooms have comforts such as air conditioning, as well as thoughtful touches like free WiFi and safes.
More conveniences in all rooms include:
  • Bathrooms with showers and hair dryers
  • 40-inch plasma TVs with premium channels
  • Free infant beds, daily housekeeping, and desks

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; MXN 150 for adults and MXN 100 for children
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Restaurante la Pergola

Things to do

  • Gym
  • Indoor pool
  • Shopping
  • TV in common areas

Family friendly

  • Babysitting
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • Business center
  • Conference center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Free crib

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 40-inch plasma TV with premium cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Service fee: MXN 25 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MXN 150 for adults and MXN 100 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hotel iStay Ciudad Juarez
iStay Ciudad Juarez
iStay Hotel
iStay Hotel Ciudad Juarez
Istay Ciudad Juarez
iStay Hotel Ciudad Juarez Hotel
iStay Hotel Ciudad Juarez Ciudad Juárez
iStay Hotel Ciudad Juarez Hotel Ciudad Juárez

Frequently asked questions

Does iStay Hotel Ciudad Juarez have a pool?

Yes, this property has an indoor pool.

Is iStay Hotel Ciudad Juarez pet-friendly?

No, only service animals are welcome at the property.

How much is parking at iStay Hotel Ciudad Juarez?

Self parking is free at this property.

What time is check-in at iStay Hotel Ciudad Juarez?

Check-in start time: 3 PM; Check-in end time: 6:00 PM. Late check-in is available during limited hours.

What time is check-out at iStay Hotel Ciudad Juarez?

Check-out is at 1 PM.

Where is iStay Hotel Ciudad Juarez located?

Located in Zona Pronaf, this hotel is steps from Hospital de la Mujer and 2.8 mi (4.5 km) from Paso del Norte International Bridge. Plaza de las Americas and Ciudad Juárez Art Museum are also within 10 minutes.

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iStay Hotel Ciudad Juarez Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 666 out of 1086 reviews
Rating 8 - Good. 219 out of 1086 reviews
Rating 6 - Okay. 102 out of 1086 reviews
Rating 4 - Poor. 49 out of 1086 reviews
Rating 2 - Terrible. 50 out of 1086 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Gilberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel as always
Stayed 1 night in Aug 2025

10/10 Excellent

Surruge

Liked: Cleanliness, amenities, property conditions & facilities
The place was amazing, hotel staff was friendly. Will stay there again.
Stayed 2 nights in Jul 2025

8/10 Good

jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 3 nights in Aug 2025

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 2 nights in Aug 2025

10/10 Excellent

Johanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good hotel for our short stay.
Stayed 1 night in May 2025

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities
Excellent place
Stayed 1 night in May 2025

10/10 Excellent

Luisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was super nice this was our third time staying here
Stayed 2 nights in Apr 2025

10/10 Excellent

Ernesto

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel.
Stayed 1 night in Apr 2025

10/10 Excellent

Silbia

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights and hotel felt secure and was clean. Included breakfast was our stay and that was delicious. Friendly staff and nice open area. Will stay again.
Stayed 3 nights in Jun 2025

10/10 Excellent

Saul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the staff fantastic place
Stayed 1 night in Apr 2025

10/10 Excellent

Mariangel

Liked: Cleanliness, amenities, property conditions & facilities
Lovely staff. Good location
Stayed 2 nights in Jun 2025

8/10 Good

Ralf

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cheaper alternative in Juarez compared to the hotels across the street. Rooms are good, cooked breakfast and nice seating areas. Good deal for the price, but not a honeymoon destination.
Stayed 3 nights in May 2025

10/10 Excellent

Selene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed here several times & I feel comfortable & enjoy the stay every time.
Stayed 2 nights in Apr 2025

10/10 Excellent

Ernesto

Liked: Amenities
Liked everything
Stayed 3 nights in Aug 2025

8/10 Good

Miguel

Liked: Amenities
Staff was very welcoming and professional. Room was clean and AC worked correctly.
Stayed 1 night in Jul 2025

10/10 Excellent

Marisol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love this hotel very quiet nice people and it's close to everything it's been 14 years they go to this hotel and I love it thank you very much for everything that you guys do
Stayed 3 nights in May 2025

10/10 Excellent

Juan

Liked: Cleanliness, amenities, property conditions & facilities
Excelente
Stayed 2 nights in Jul 2025

10/10 Excellent

Rafael

Liked: Cleanliness, amenities, property conditions & facilities
Very helpful personnel very kind and attentive.
Stayed 1 night in Jun 2025

10/10 Excellent

Victor

Liked: Cleanliness, staff & service
Great location service clean. Needs new curtains and some renovating but it's nice and comfortable
Stayed 1 night in Jul 2025

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff excellent service
Stayed 2 nights in Mar 2025

10/10 Excellent

Belem

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Staff was average. Hotel was very comfortable. We had everything close by. Hotel breakfast was very good. We only struggled getting someone to clean and restock our room with towels and toilet paper.
Stayed 2 nights in Jun 2025

10/10 Excellent

TOMAS

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 1 night in Apr 2025

10/10 Excellent

Esmeralda

Liked: Cleanliness, amenities, property conditions & facilities
Excellent customer service
Stayed 3 nights in Jun 2025

10/10 Excellent

Maria

Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean. Delicious and complete breakfast. Excellent customer service. We will come back next yesr.
Stayed 3 nights in Jun 2025

8/10 Good

Daniel

Liked: Staff & service
Old
Stayed 1 night in Aug 2025