You can not check in no desk , no online che k in they expect you to call someone who lives somewhere else and is only available certain time to meet. We were in a different part of la and could not be there at time they were available and never got to check in. We had to rent another actual hotel so we had somewhere to sleep.
Randy
2025 年 9 月に 1 泊滞在
4/10 (不満)
宿泊されたお客様
2025 年 8 月 26 日
良かった点 : 清潔度、客室の快適度
Good location, not worth the hassle.
Very frustrating! After I reserved through Hotels.com the communication started coming about all of the things they needed, forms filled out, copy of license, a selfie! Lots of add ons, too-if you want early check in, pay $up front in case some little thing goes wrong (or a large deposit). No check in instructions until right before check in when we were given codes and a map, but our room number was not on the map. Spent 45 minutes wondering around looking for the unit. All for a 15 hour stay. No live human to help. Phone call with person in another state finally got to the bottom of it, but pretty much if a pain. Will stay away from this outfit, called Cozy Suites.