テラス / パティオ

21C ミュージアム ホテル シンシナティの口コミ

4.5 out of 5

口コミ

8.8

非常に良い

評価 10 - 1000 件の口コミ中 652 件が非常に良い" "
評価 8 - 1000 件の口コミ中 177 件が良い" "
評価 6 - 1000 件の口コミ中 89 件が普通" "
評価 4 - 1000 件の口コミ中 53 件が不満" "
評価 2 - 1000 件の口コミ中 29 件が非常に不満" "

9.2/10

清潔度

9.2/10

スタッフとサービス

8.4/10

設備とサービス

9.0/10

施設のコンディションと設備

9.0/10

環境への配慮

口コミ

10/10 (非常に良い)

Tomoko

2020 年 10 月に 1 泊滞在
Nicolからの返信 (投稿日 : 2020 年 11 月 5 日)
Hello Tomoko, We appreciate you taking your time to leave us a review. We are glad to see you enjoyed your stay at 21c Cincinnati and hope to see you back soon. Best, Nicol

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 11 月に 1 泊滞在
Shelleyからの返信 (投稿日 : 2020 年 1 月 21 日)
Thank you so much for taking the time to review our hotel. We are thrilled that you enjoyed your stay with us and look forward to welcoming you back. Best Regards, Shelley Meszoly General Manager

10/10 (非常に良い)

Sondra

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Loved our stay. It was really quiet and comfortable.
2024 年 5 月に 1 泊滞在
Henry B Front Desk Supervisor からの返信 (投稿日 : 2024 年 5 月 28 日)
We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 (非常に良い)

John

良かった点 : スタッフとサービス、施設のコンディションと設備
great
2024 年 5 月に 1 泊滞在
Henry B Front Desk Supervisor からの返信 (投稿日 : 2024 年 5 月 28 日)
We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 (良い)

Scott

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Sky lounge no open. Staff was good, metropole restaurant average
2024 年 5 月に 1 泊滞在
Carissaからの返信 (投稿日 : 2024 年 5 月 20 日)
Thank you for the great review Scott!

10/10 (非常に良い)

Martha

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Unique fun vibe and close to the theater.
2024 年 5 月に 1 泊滞在
Carissaからの返信 (投稿日 : 2024 年 5 月 20 日)
Thank you for the excellent review Martha!

6/10 (普通)

Tyler、Columbus

出張, カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
Rooms are a little outdated. Need new carpet. Shower needs re-caulked. When anyone in your room or adjacent rooms flush the toilet, you hear a loud ringing noise. Restaurant and bar are good though.
2024 年 5 月に 2 泊滞在
Carissaからの返信 (投稿日 : 2024 年 5 月 11 日)
Thank you for the feedback Tyler. We appreciate you choosing to stay with 21c and we hope to see you again in the future!

8/10 (良い)

Daniel

家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
The Hotel is quite interesting in it's layout. Having artwork available was refreshing. The building itself needs updating: carpets/walls etc. The beds were comfortable and the staff was helpful. We had a great breakfast at the Metropole ( connected ) and would eat there again. The parking was very inconvenient and expensive. I would not do that again
2024 年 5 月に 1 泊滞在
Carissaからの返信 (投稿日 : 2024 年 5 月 10 日)
Thank you for the feedback Daniel!

2/10 (非常に不満)

McKinzie、Columbus

グループ旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス、施設のコンディションと設備
Broken AC and they didn’t do anything about it. We slept in a 75° room.
2024 年 5 月に 1 泊滞在
Carissaからの返信 (投稿日 : 2024 年 5 月 10 日)
We appreciate your feedback McKinzie. Our team actively works to repair issues as they arise and we ensure our engineering team takes a look at the HVAC in your room!

8/10 (良い)

Fiona

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Have stayed at 21c hotels since they first opened in louisville. This stay was a bit disappointing. Noisy room, no housekeeping , safe didn't work even after engineer came. Front desk staff and valet very pleasant. Restaurant excellent
2024 年 4 月に 2 泊滞在
Carissaからの返信 (投稿日 : 2024 年 4 月 30 日)
Thank you for the great feedback Fiona!

10/10 (非常に良い)

Stephanie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Carissaからの返信 (投稿日 : 2024 年 4 月 30 日)
Thank you Stephanie!

8/10 (良い)

kathleen

グループ旅行
良かった点 : スタッフとサービス
This was not my favorite 21C. Considering the focus on art I would think that more thought would have been put into the design of my room. I opened the door to see a long cord attach to a mini fridge right in front of me. There was also a musty smell like the room hadn’t been used in a long time. The bed had some kind of plastic liner that made noise when you turned in your sleep. The hotel is in a great location if you want to go to the games or walk over to Covington.
2024 年 4 月に 1 泊滞在
David Kennedy - Director of Operationsからの返信 (投稿日 : 2024 年 4 月 23 日)
Dear Kathleen,We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you also for sharing the area where we could improve. We always want to "wow" our guests so this feedback is quite important to us so that we can grow and learn. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant as the previous one. Sincerely, David Kennedy Director of Operations

8/10 (良い)

Richard

良かった点 : 清潔度、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Henry B Front Desk Supervisor からの返信 (投稿日 : 2024 年 4 月 23 日)
We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I do apologize about the laundry situation. If there is anything I can do personally to make amends for this, please let me know. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant as the previous one.

10/10 (非常に良い)

Beverly

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
David Kennedy - Director of Operationsからの返信 (投稿日 : 2024 年 4 月 23 日)
Dear Beverly, We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Kennedy Director of Operations

4/10 (不満)

Amber

出張, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
When Expedia said there was parking included, it did not make it clear that it was valet only, my boyfriend and I drove around in circles drying to find parking for a very long time and called the property multiple times trying to figure out how to park. There was no sign for the valet and we ended up having to park blocks away in a parking garage and had to pay a fee, which was extremely frustrating. The property was beautiful, clean, and unique! Front desk was kind but did not offer anything for the poor staff to our guest experience. Had parking been explained and had we been able to actually do the valet vs park so far away and have to pay the same regardless, it would have been a better experience. As someone who has been in the hospitality industry for years, and who is a manager myself, paying what I paid for this hotel room was a little disappointing considering the circumstances.
2024 年 4 月に 1 泊滞在
David Kennedy - Director of Operationsからの返信 (投稿日 : 2024 年 4 月 22 日)
Dear Amber, We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. It is also equally important that we receive feedback when there is something that we can improve on, so I am very thankful to have received that feedback.I will share your comments with our team. I am sure that this feedback will serve as an opportunity to grow and learn to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope you will give us a visit on your next trip to Cincinnati and that it will be superb compared to your past visit. Please reach out to us should you ever book again, and I will personally make sure everything is in order. Sincerely, David Kennedy Director of Operations

10/10 (非常に良い)

Debra

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
David Kennedy - Director of Operationsからの返信 (投稿日 : 2024 年 4 月 9 日)
We very much appreciate your feedback regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Kennedy Director of Operations

10/10 (非常に良い)

Jessica

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Love the art
2024 年 3 月に 1 泊滞在
David Kennedy - Director of Operationsからの返信 (投稿日 : 2024 年 4 月 1 日)
Thank you so much for staying with us and leaving us feedback. We hope that you enjoyed your stay and that we will see you again on your next visit to our great city!David KennedyDirector of Operations

10/10 (非常に良い)

David

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
All around great visit, wish I had more time to enjoy the museum more. Definitely worth the extra few bucks. Will definitely stay again.
2024 年 3 月に 1 泊滞在
Henry B Front Desk Supervisor からの返信 (投稿日 : 2024 年 3 月 29 日)
We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 (非常に良い)

Timothy B

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
What an extra-ordinary concept. A museum or rather a method to highlight and bring exposure local artists who are doing wonderful work and should be appreciated by tourists and guests. Hotel rooms are well designed and considerate of guest. Love Love this place!
2024 年 3 月に 2 泊滞在
Henry B Front Desk Supervisor からの返信 (投稿日 : 2024 年 3 月 26 日)
We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 (良い)

Jason

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Property use to be much better. Rooms definitely need a refreshed and or coat of paint. My shower and sink were both leaky. Staff always great and the room was quiet.
2024 年 3 月に 1 泊滞在
David Kennedy - Director of Operationsからの返信 (投稿日 : 2024 年 3 月 25 日)
Dear Elizabeth, We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have also sent this feedback to our engineering department so that we can address the issues in the room that you brought to our attention.Thank you again for sharing your experience, and we hope your next visit will be even better as the previous one. Sincerely, David Kennedy Director of Operations

10/10 (非常に良い)

Elizabeth

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Most convenient for an Aranoff weekend in Cincinnati.
2024 年 3 月に 1 泊滞在
David Kennedy - Director of Operationsからの返信 (投稿日 : 2024 年 3 月 25 日)
Dear Elizabeth, We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Kennedy Director of Operations

6/10 (普通)

Terrance

2024 年 3 月に 1 泊滞在
Carissaからの返信 (投稿日 : 2024 年 5 月 20 日)
Thank you for the review Terrance. We hope to see you again in the future.

8/10 (良い)

Karen

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Two thumbs up
2024 年 3 月に 1 泊滞在
Henry B Front Desk Supervisor からの返信 (投稿日 : 2024 年 3 月 18 日)
We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 (非常に良い)

Cherie

良かった点 : 清潔度
2024 年 3 月に 1 泊滞在
Henry B Front Desk Supervisor からの返信 (投稿日 : 2024 年 3 月 19 日)
We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 (良い)

Christy

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
No refrigerators in room which is downfall if you bring home leftovers or drinks
2024 年 3 月に 1 泊滞在
Henry B Front Desk Supervisor からの返信 (投稿日 : 2024 年 3 月 16 日)
We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

4/10 (不満)

Jeffrey

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I had a reservation number and itinerary number and they could not find my name anywhere in the system. I don’t know how this can happen since I received 3 confirmation emails. They did end up giving me a room but it took 25 minutes
2024 年 3 月に 1 泊滞在
David Kennedy - Director of Operationsからの返信 (投稿日 : 2024 年 3 月 20 日)
Dear Jeffrey,Thank you for taking the time to leave us feedback following your recent stay at 21c Cincinnati.At 21c Cincinnati, we all take pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations on this occasion; please allow me to express my sincere apologies.Your feedback is very important to us, and I wish to assure you that we take all comments seriously and we will address these issues accordingly. Although we may not always enjoy receiving negative feedback, it certainly allows us to continuously review the services we provide and grow from that feedback.Once again, please accept my sincere apologies and we hope to have the opportunity of warmly welcome you again in the near future. If you do find yourself here again, I would certainly appreciate the opportunity to make amends and give you the hospitality experience that you deserve. Best wishes to you and again, thank you for the feedback,Sincerely,David Kennedy Director of Operations

10/10 (非常に良い)

DENNIS

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Henry B Front Desk Supervisor からの返信 (投稿日 : 2024 年 3 月 16 日)
We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 (非常に良い)

SHOUVIK

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The art was cool to see and the hotel is really close to really nice restaurants.
2023 年 12 月に 2 泊滞在
Henry B Front Desk Supervisor からの返信 (投稿日 : 2024 年 3 月 5 日)
We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 (非常に良い)

Luis

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I would stay there again
2024 年 1 月に 3 泊滞在
Henry B Front Desk Supervisor からの返信 (投稿日 : 2024 年 2 月 29 日)
We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 (非常に良い)

Sharon

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
Henry B Front Desk Supervisor からの返信 (投稿日 : 2024 年 2 月 25 日)
We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

4/10 (不満)

宿泊されたお客様

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
The stay was ok. Bed was comfortable and room was clean except old looking carpet. What was unfortunate was that the staff weren't too friendly. Sure, they got the job done and answered when asked questions, the vibe was cold and uppity, not friendly at all.
2024 年 2 月に 1 泊滞在
David Kennedy - Director of Operationsからの返信 (投稿日 : 2024 年 3 月 20 日)
Hello,Thank you for taking the time to tell us about your experience at the 21c Museum Hotel Cincinnati. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At 21c Museum Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,David KennedyDirector of Operations

4/10 (不満)

Stephen

良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
2024 年 2 月に 2 泊滞在
David Kennedy - Director of Operationsからの返信 (投稿日 : 2024 年 3 月 21 日)
Dear Stephen,Thank you for taking the time to tell us about your experience at the 21c Museum Hotel Cincinnati. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At 21c Museum Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.We appreciate your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,David KennedyDirector of Operations

6/10 (普通)

Taylar

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The room did not look like pictures
2024 年 2 月に 2 泊滞在
David Kennedy - Director of Operationsからの返信 (投稿日 : 2024 年 3 月 20 日)
Dear George Papangellin,Thank you for taking the time to tell us about your experience at the 21c Museum Hotel Cincinnati. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At 21c Museum Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,David KennedyDirector of Operations

6/10 (普通)

Candace

気になった点 : 清潔度、施設のコンディションと設備
Hallways and rooms were very dingy and dirty. Our bed didn’t have a fitted sheet just a regular sheet over the mattress cover. And the phone in our room did not work
2024 年 2 月に 1 泊滞在
David Kennedy - Director of Operationsからの返信 (投稿日 : 2024 年 3 月 20 日)
Dear Candace,Thank you for taking the time to tell us about your experience at the 21c Museum Hotel Cincinnati. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At 21c Museum Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I would also ask you to please reach out to me if you are ever in Cincinnati again. I would love to make amends with you and have the opportunity to give you a great 21c experience.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,David KennedyDirector of Operations

10/10 (非常に良い)

Sam、Cary

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We really enjoyed the property.
2024 年 2 月に 1 泊滞在
Henry B Front Desk Supervisor からの返信 (投稿日 : 2024 年 2 月 10 日)
We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 (非常に良い)

Randy

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Such a unique and beautiful place to experience. Staff were all amazing.
2024 年 2 月に 1 泊滞在
David Dooley Front Desk Supervisorからの返信 (投稿日 : 2024 年 2 月 6 日)
Thank you for such an amazing review Randy! We're glad you had an amazing time and we hope to see you again soon.

10/10 (非常に良い)

Anne

2024 年 2 月に 1 泊滞在
David Kennedy - Director of Operationsからの返信 (投稿日 : 2024 年 3 月 20 日)
Dear Anne,We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely, David KennedyDirector of Operations

8/10 (良い)

Abigail

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在
David Dooley Front Desk Supervisorからの返信 (投稿日 : 2024 年 2 月 6 日)
Thank you for a good review Abigail. We love that we gave you a good experience. Come back and see us again so we can try for a perfect score next time.

10/10 (非常に良い)

Erin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在
David Dooley Front Desk Supervisorからの返信 (投稿日 : 2024 年 1 月 30 日)
Thank you so much for the great review Erin. Please come back and see us next time you're in town!

10/10 (非常に良い)

Allyson

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 2 泊滞在
David Dooley Front Desk Supervisorからの返信 (投稿日 : 2024 年 1 月 30 日)
Thank you for a great review of our hotel Allyson! We're glad that you enjoyed your time with us here. Come back and see us again!

10/10 (非常に良い)

Justin

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This is one of the best stays in Cincinnati. Excellent location with great nightlife and dining options.
2024 年 1 月に 1 泊滞在
David Dooley Front Desk Supervisorからの返信 (投稿日 : 2024 年 1 月 30 日)
Thank you for the endorsement Justin. We're happy that you like our hotel! Can't wait to have you back with us!

6/10 (普通)

Jeff

良かった点 : 清潔度、スタッフとサービス
2023 年 12 月に 2 泊滞在
David Dooley Front Desk Supervisorからの返信 (投稿日 : 2024 年 1 月 30 日)
Hi Jeff thank you for giving your honest opinion of your stay with us. We hope you come back so we can make this up to you and provide an even better service.

6/10 (普通)

Marley

良かった点 : スタッフとサービス
The staff was friendly. The room quality was less than I expected.
2024 年 1 月に 1 泊滞在
David Dooley Front Desk Supervisorからの返信 (投稿日 : 2024 年 1 月 30 日)
Hi Marley thank you for giving us an honest review of our hotel. Sorry that the room and everything didn't meet expectations. We hope that we can make it up to you sometime in the future.

10/10 (非常に良い)

Michael

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
One of The nicest hotels I've stayed in fron san Francisco, New York, Paris
2024 年 1 月に 2 泊滞在
Henry B Front Desk Supervisor からの返信 (投稿日 : 2024 年 1 月 23 日)
Dear Aaron Staley, We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Henry Burdsall Front Desk Supervisor

4/10 (不満)

宿泊されたお客様

気になった点 : スタッフとサービス、客室の快適度
It’s a little tired
Hotel has aged in the past few years since I was last there. It’s tired. My room was not well kept — shower door didn’t close properly, light in the bathroom didn’t turn on. The hvac in my room didn’t work during a weekend when it was 5 degrees outside. I notified the front desk, but they didn’t seem bothered by it.
2024 年 1 月に 2 泊滞在
David Dooley Front Desk Supervisorからの返信 (投稿日 : 2024 年 2 月 6 日)
Hi thank you for taking your time to give us an honest review. I apologize for the experience you had with us and this is not the level of service we should be providing. Please reach out to us so we can make this right with you.

10/10 (非常に良い)

Heather

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing customer service. Knowledgeable, friendly staff. The room was clean and spacious. My only complaint is the walls are a bit thin and the people in the room next door were extremely loud most of the night.
2024 年 1 月に 1 泊滞在
Henry B Front Desk Supervisor からの返信 (投稿日 : 2024 年 1 月 23 日)
Dear Aaron Staley, We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Henry Burdsall Front Desk Supervisor

10/10 (非常に良い)

Macey

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在
Henry B Front Desk Supervisor からの返信 (投稿日 : 2024 年 1 月 23 日)
Dear Aaron Staley, We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Henry Burdsall Front Desk Supervisor

10/10 (非常に良い)

Susan

2024 年 1 月に 1 泊滞在
Henry B Front Desk Supervisor からの返信 (投稿日 : 2024 年 1 月 23 日)
Dear Aaron Staley, We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Henry Burdsall Front Desk Supervisor

8/10 (良い)

Zach

2024 年 1 月に 1 泊滞在
Henry B Front Desk Supervisor からの返信 (投稿日 : 2024 年 2 月 9 日)
We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

6/10 (普通)

Ty、West Union

カップルで旅行
良かった点 : 清潔度
No hot water, valet took an hour
2024 年 1 月に 1 泊滞在