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Room had a weird smell when we entered, our room was not cleaned, was not able to call housekeeping to bring clean towels at least. Needed to go down to get towels ourself. This hotel was very overpriced for the area.
The staff was kind and helpful. The room was clean and large. Quiet area, even so close to the freeway. Convenient. Nearby shopping and restaurants.
Laurie
Stayed 1 night in May 2024
Response from Office Manager on May 14, 2024
Hello Laurie - Thank you for highlighting our staff's kindness and the cleanliness of our rooms. We're glad you found our location convenient and enjoyed the peaceful surroundings. We hope you had a great time exploring the nearby shopping and dining options as well. We hope to continue being the choice of your hotel when you return to Chico!
Hello Luis-Thank you for taking the time to share your experience with us. We are happy to hear that you enjoyed your stay with us, and I am glad to know that our staff treated you with great service and hospitality. We hope to continue being your choice of hotel when you return to Chico!
Hello Maureen - Thank you for leaving a positive rating for our hotel! We are happy to know that we exceeded your expectations during your stay. We appreciate to know that cleanliness was a highlight for you, as we strive to provide a comfortable and sanitary environment for all our guests. Your feedback is valuable to us, and we hope to welcome you back in the future. As always, your warm cookie awaits!
Hello Meagan - Thank you for staying at the DoubleTree by Hilton Chico! We are very happy to know that you enjoyed your stay. We hope that you will consider us for your future travels and that we can welcome you back soon. If there is anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.
Hello Ivan - Thank you for staying at the DoubleTree by Hilton Chico! We are very happy to know that you enjoyed your stay. Our team works hard to provide exceptional service and create a comfortable environment for our guests. We hope to welcome you back soon for another enjoyable stay.
Construction at the intersection, but parking is easy and close to the entrance
Tyson
Stayed 1 night in Apr 2024
Response from Office Manager on May 2, 2024
Hello Tyson - Thank you for taking the time to share your experience with us. We appreciate your five-star rating! We apologize for the City construction that occurred during your stay. We hope that on the next visit, you will experience a more enjoyable stay! As always, your warm cookie awaits!
Response from Office Manager - Leslie Perez on May 2, 2024
Hello Allison - Thank you for taking the time to fill out the survey and leaving a positive rating! We are happy to know that we met your expectations, and we hope to receive another visit from you, as always, your warm cookie awaits!
So glad to hear your enjoyed your stay here with us at Doubletree Chico! We look forward to serving you again in the near future! Thank you for your review!! We truly appreciate guests like you !
So glad you had a great stay with us Rachel! We look forward to seeing you again!!! Thank you for your review
10/10 Excellent
Ashley
Apr 21, 2024
Liked: Amenities
comfortable beds clean friendly
Ashley
Stayed 1 night in Apr 2024
Response from Office Manager - Leslie Perez on May 2, 2024
Hello Ashley -Thank you for staying at The DoubleTree by Hilton Chico! We are happy to know that you enjoyed your stay. We hope to continue being your choice of hotel when you return to Chico, CA! We hope to see you in the nearby future!
Response from Office Manager - Leslie Perez on May 2, 2024
Hi Sam -Thank you for staying at The DoubleTree by Hilton Chico! We appreciate to know that you had a pleasant stay. We hope that our services met your expectations and if there is anything we can do to make your stay better, please reach out to us. We strive to make a hotel stay a home away from home. We hope to see you in the future, as always, your warm cookie awaits!
Were so glad you enjoyed your stay with us Hernan! we hope to see you again in the near future!
4/10 Poor
Kendra
Traveled with family
Apr 7, 2024
Showed up at 430 for a 4pm check in and room still wasn’t ready. The front desk person seemed to act like this was normal. The only thing that made it better was the super friendly and apologetic housekeeping staff that we encountered on the way to our room after it was finally ready.
Kendra
Stayed 1 night in Apr 2024
Response from Leslie P, Office Manager on Apr 8, 2024
Hello KendraThank you for staying at the DoubleTree by Hilton Chico. First, I would like to apologize for any inconvenience you experienced upon your arrival. I will address this issue with our front desk staff to ensure it does not happen again. Thank you for acknowledging the efforts of our housekeeping team. Please know that this feedback is valuable to us as we strive to improve our guest experience. We will share this feedback, most importantly, with our housekeeping staff. We hope the rest of your stay is enjoyable and comfortable.
10/10 Excellent
Johana, West Sacramento
Apr 7, 2024
Johana
Stayed 1 night in Apr 2024
Response from Office Manager - Leslie Perez on May 2, 2024
Hello Johana - Thank you for staying at the DoubleTree by Hilton Chico! We are happy to know that you gave us a positive rating. We hope that with your visit, you were able to enjoy our comfortable accommodations and exceptional service. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future.
Traci, we are so delighted to hear that you had a great experience with us and that the staff was able to take care of you. We hope to see you again in the near future.
Loved it! The rooms were comfortable, staff was wonderful & the facilities were perfect/clean. The warm cookies are very welcoming & something we always look forward to every time!!
Maria Fariza
Stayed 1 night in Mar 2024
Response from Front Desk on Apr 4, 2024
Hello Maria,thank you for your feedback! We are so happy you enjoyed your stay
Response from Office Manager - Leslie Perez on May 2, 2024
Hi Kori - Thank you for staying at the DoubleTree by Hilton Chico! We are happy to know that you gave us a positive rating. We hope that with your visit, you were able to enjoy our comfortable accommodations and exceptional service. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future.
This was the best stay I have ever had at a doubletree hotel. The staff was top notch and eye catching. the 15$ breakfast was absolutely amazing and totally worth it the only problem I had with it was they only had bacon, sausage was not an option. I stayed there by myself on business trip and the quiet atmosphere was very appreciated becuse I could relax after a long day. The snack section was fully stocked and easly accessible. I will definitely stay there again! A rating
Jason
Stayed 2 nights in Mar 2024
Response from Front Desk Management. on Mar 25, 2024
Hi Jason, Thank you for staying at the Doubletree in Chico. We really appreciate your business.