2/10 (非常に不満)
Paula C.
2025 年 12 月 29 日
気になった点 : 清潔度
Do not stay here. We booked this for three days after Christmas. The host began by texting and messaging on Christmas Eve, I received over 10 texts to gather nonsense information. I travel extensively for my job and I’m accustomed to staying in hotels weekly. These questions were not necessary, where are you traveling from? Why are you visiting? Just to name few. I then had to have a phone call. Very odd and not normal. She shared that the apartment was on the 3rd floor which is in the fine print. The carpet is about 30 years old and winkled, the front door is dirty, old shoes filled the hallway, the bathroom sink did not work for 2 days, the water in the shower was either too hot or too cold, there are no outlets in the kitchen and you must move the coffee maker to the floor to plug it in. The host said they would I send someone to fix the bathroom issues, they did not. I had to contact her again to see if the issues she said she’d fix were resolved. They were not. On our last full day someone finally fixed the issues.I asked for a refund and she refused to answer until I got VRBO invoked and she offered 25%. Awful experience. VRBO has been helpful and agrees we should receive a full refund. However, she is still refusing.
Paula C.
2025 年 12 月に 4 泊滞在