2/10 (非常に不満)
Mrs Caroline
カップルで旅行
2025 年 8 月 30 日
気になった点 : スタッフとサービス、施設のコンディションと設備
Most staff were unfriendly, not engaging, majority of them miserable! On check out we had one member of staff smile at us. I've never felt so unwelcome in a hotel.
Checked in and had to ask what time breakfast was, where was our room and pay a £50 holding fee just in case I use room service. That wasn't stated in the booking through the site I booked.
Every question I asked I got an eye roll response. I asked receptionist about the bar and food, she said "menu in the room" (no menu was in our room). I asked how to get to my room, was told "the lift behind you" I looked to see the lift and turned round to say thank you and she was straight on the phone as if my prescence was an inconvenience for her!
I felt like I'd get a better welcome just signing in on a tablet.
Breakfast staff, well, I got to the welcome desk and said my room number, waitress couldn't see it so just said no worries and stared at me, so I asked "do I just help myself? " and she said "yep".
I asked another member of staff where the toast was as I hadn't spotted it, she rolled her eyes and stated "over there!"
The coffee machine broke and I let the same member know and she just looked at me then walked on!
The bed was very uncomfortable and only two pillows provided with no extra in a cupboard, even premier inn have those.
The pillows were lifeless and we had the most uncomfortable sleep!
All in all, I normally walk into hotels and feel welcomed by polite and friendly staff, not here!
Mrs Caroline
2025 年 8 月に 1 泊滞在