I booked this hotel because I needed somewhere to stay overnight. This hotel would not refund my Money nor did they work with me as it related to check-in. I tried to contact them several times, and so did Hotels.com, and no response. They refused my refund although I didn't stay because they didn't hold my room.
Kerrisha
2025 年 9 月に 1 泊滞在
宿泊者限定の口コミ
2/10 (非常に不満)
Tracy
2025 年 9 月 21 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I made the reservation on Friday night as I was in my way into Charlotte. Got a call at 7 which I missed because I was in the mountains to tell me that the front desk is not open after 7. Got to the property at 11 to find them closed. I can't get a refund because Expedia can't reach anyone in the office. This is ridiculous. I need my money back.