Their were no complimentary breakfast options
The food on the buffet looked old and picked over. We got to breakfast at 7:30 no excuse for it to look that way.
We decided to order off the menu food still wasn’t good
Melanie
2025 年 8 月に 1 泊滞在
4/10 (不満)
Samantha
2025 年 8 月 3 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Upon checking in the front desk could not help me with app for parking, we arrived to the room no blankets for the pull out I called the front desk they had no pillows or bit gave us 1 sheet and 1 thin blanket!!!! we could use for the pull- sofa we used the AC barley worked.
Samantha
2025 年 7 月に 1 泊滞在
2/10 (非常に不満)
Allison
家族旅行
2025 年 7 月 25 日
They refused to link my Honors rewards number to my stay. Very rude staff. Old, run-down facilities. Don’t stay here
Allison
2025 年 7 月に 1 泊滞在
10/10 (非常に良い)
Marci
グループ旅行
2025 年 7 月 24 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff was incredible. Jasmine and Jada handled issues with card programming professionally and with compassion. Victoria took care of a billing issue expertly and was very attentive. They are all truly gems!
Marci
2025 年 7 月に 2 泊滞在
2/10 (非常に不満)
LASHONDA
家族旅行
2025 年 7 月 22 日
気になった点 : スタッフとサービス、施設のコンディションと設備
The FD lady was unapologetically RUDE! She did not greet us warmly or with hospitality. Was on a personal cell call w/ grandkids while getting us keys. Curtly answered questions, had an attitude, and when we called down regarding the several issues with the THIRD room assignment. She didn’t write our 5am shuttle appt. So the a.m driver had an attitude like she didn’t wanna take us. Drove like a manic before the sun was up crossing over double lanes on highway.
First room was on the first floor; it smelled like fresh mildew. We didn’t even make it to the room. Second room- toilet got backed up and almost overflowed and had no hot water. Had to move out room half naked. Third room no hot water 3hrs and 3rd ima later.
LASHONDA
2025 年 7 月に 1 泊滞在
2/10 (非常に不満)
John
出張
2025 年 7 月 18 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Found a big cockroach in my room.
John
2025 年 7 月に 2 泊滞在
8/10 (良い)
Bianca
2025 年 7 月 16 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good hotel close to airport
Bianca
2025 年 7 月に 1 泊滞在
10/10 (非常に良い)
Tammie
グループ旅行
2025 年 7 月 15 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
I love my stay at the double tree by the airport. Everyone was nice and friendly from coming into the front entrance. I loved the cookies fresh bake was so delicious. Each and ever employee greeted me and gave a smile with it I loved that the best. The only thing I didn’t like was the pool area was not open and it was so hot we wanted to get in the water so bad it’s summer time. But we was able to set out on back patio and socialize with friends and family. I definitely recommend people to check in to this hotel I will be back on my next trip to Charottle Nc beautiful place we had a friends weekend away from home.
Tammie
2025 年 7 月に 2 泊滞在
6/10 (普通)
Chris
2025 年 7 月 14 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Thought breakfast came with stay. Got a big surprise when the breakfast attendant said 18.99 per person. Please be aware that this breakfast is not free like most hotels I have stayed in.
Chris
2025 年 7 月に 1 泊滞在
10/10 (非常に良い)
Julie
2025 年 7 月 14 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Julie
2025 年 7 月に 1 泊滞在
8/10 (良い)
Rachael
出張, 家族旅行
2025 年 7 月 13 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Doubletree now gives you a chocolate chip cookie with every visit and their shuttle to the airport has a giant cookie on the side of the shuttle.
Rachael
2025 年 7 月に 1 泊滞在
10/10 (非常に良い)
Yesenia
2025 年 7 月 9 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
I enjoyed my stay very nice and clean great breakfast and staff
Yesenia
2025 年 7 月に 5 泊滞在
8/10 (良い)
Evan
2025 年 7 月 9 日
Evan
2025 年 7 月に 1 泊滞在
2/10 (非常に不満)
Kimely
2025 年 7 月 8 日
Kimely
2025 年 7 月に 2 泊滞在
6/10 (普通)
Angela
2025 年 7 月 8 日
気になった点 : スタッフとサービス
Check in staff was rude. She did not really acknowledge me or the questions I had. Very transactional. Not friendly at all. Helenia I think was her name. I would not have her as the face of my business providing customer service.
Angela
2025 年 7 月に 1 泊滞在
4/10 (不満)
Rebecca
2025 年 7 月 5 日
良かった点 : 清潔度
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff was not friendly. The pool was closed and there was no apology, not even eye contact. I booked the hotel specially for the pool.
One staff member made me feel like I was an inconvenience
Rebecca
2025 年 7 月に 1 泊滞在
8/10 (良い)
Jeffery
2025 年 7 月 1 日
Jeffery
2025 年 6 月に 1 泊滞在
10/10 (非常に良い)
Cynthia、Tempe
2025 年 7 月 1 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Great place by Charlotte airport. Stayed overnight to wait for a flight. Loved that we could get food until 11:00 pm. Great shuttle service.