チャポラのホリデーパーク

「The staff and service was incredible. They were so attentive to detail. They made our girls trip so memorable. They even sent us a printed picture that was taken on our arrival. They sent a heating pad when my sister was sick. The breakfast spread was one of the best buffets I’ve ever eaten at. The pool looked amazing, unfortunately could not use due to chlorine levels. But regardless this property is a must stay! Can not recommend this place enough」

「The room was not clean, it had dirty & stained linen. Also, there was an issue with the usual cleaning of the room, I had requested my room to be cleaned at around 11.30 am, I went out of the hotel and got back at 5 pm and it was still not cleaned. When I asked, I was told that there were not enough staff. There was no shower gel in the room thoughtout the 2 nights I stayed, even after repeated requests/complaints. Had a bad experience overall.」

「They canceled our reservation as our plane was landing. When we called to tell them our arrival time, they said they were closed for renovations. I'm not sure what to believe, but we had no other communication with them. No follow-up, no apology.」