Elevator was down, had to walk outside for stairs because no stairs inside. The internet was down which didn’t allow me to extend my stay. There were no blackout curtains so the light from the lobby was in my face the entire time.
Charlesa
2025 年 6 月に 2 泊滞在
2/10 (非常に不満)
Maritza
家族旅行
2025 年 5 月 31 日
気になった点 : スタッフとサービス、設備とサービス
There was no one at the front desk for a while upon arrival. Even though reservations were made online there was paperwork to fill out. It’s literally a hotel stay I’m not buying a house. The pool area is out in the open in the lobbyish area and the pool was extremely cold. The facility itself was beyond cold. Once we got to our room there weren’t enough towels. My daughter went to ask for extra shampoo and they gave her one. The facility itself is empty. No one to really see who comes in our out. It just overall was a bad experience. I will definitely never stay here again.
Maritza
2025 年 5 月に 1 泊滞在
2/10 (非常に不満)
Staci
家族旅行, 小さなお子様連れの家族旅行
2025 年 5 月 20 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This room had no fan, no working remote for the tv, no phone in the room. The pool was closed for repairs. No heat or air conditioning. The room was extremely hot.
Staci
2025 年 5 月に 1 泊滞在
4/10 (不満)
CALVIN
2025 年 5 月 19 日
気になった点 : 清潔度、スタッフとサービス
Old not updated
CALVIN
2025 年 5 月に 3 泊滞在
10/10 (非常に良い)
Venitha
2025 年 5 月 4 日
Venitha
2025 年 5 月に 1 泊滞在
6/10 (普通)
Irina
2025 年 5 月 3 日
Irina
2025 年 5 月に 2 泊滞在
10/10 (非常に良い)
Joaquin
2025 年 4 月 27 日
Joaquin
2025 年 4 月に 1 泊滞在
2/10 (非常に不満)
Michael
家族旅行
2025 年 4 月 17 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Awful
Michael
2025 年 4 月に 2 泊滞在
2/10 (非常に不満)
Cody
2025 年 4 月 16 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Horrible, double charged, no hot water staff thought it was funny, also lost power
Cody
2025 年 4 月に 5 泊滞在
2/10 (非常に不満)
Aaron
グループ旅行
2025 年 4 月 12 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Was charged two times, lost power to portions of the room, lost hot water for more than a day. The pool was out of order yet still payed full price. The breakfast was rarely refilled.
Aaron
2025 年 4 月に 4 泊滞在
4/10 (不満)
Suzanne
2025 年 4 月 12 日
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
Elevator broken.
Suzanne
2025 年 4 月に 2 泊滞在
4/10 (不満)
Mia
2025 年 4 月 11 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Broken elevator, non working pool, no bar area as advertised, unclean and outdated exercise fac
Mia
2025 年 4 月に 2 泊滞在
10/10 (非常に良い)
Kao
2025 年 4 月 8 日
Kao
2025 年 3 月に 1 泊滞在
4/10 (不満)
Katherine
家族旅行
2025 年 4 月 7 日
気になった点 : 施設のコンディションと設備
Elevator was broken for entire stay and we were on the 5th floor, the stairs that had to be used were outside the building making it even more inconvenient. Also, the pool was not working. TV had ongoing reception problems.
Katherine
2025 年 4 月に 2 泊滞在
4/10 (不満)
Christine
家族旅行
2025 年 4 月 7 日
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
No working elevators and no towels. These are pretty basic things in a hotel. We had to walk outside in the rain to an unsecured exterior door and climb 3 flights of stairs every time we left or went to breakfast. Housekeeping left no replacement towels. Various broken things in the room. Musty smell throughout this 1980s era hotel. I guess they only need to do the bare minimum and still sell out for Illini events. The seemingly permanent elevator situation seems like an ordinance problem.
Christine
2025 年 4 月に 2 泊滞在
4/10 (不満)
Rebecca
家族旅行
2025 年 4 月 7 日
気になった点 : 設備とサービス
Hot water didn’t work in the bathroom sink, towels taken by housekeeper but not replaced was left with hand towels and bath mat for showering. Elevator was broken all weekend had to go up five flights of stairs and access door wasn’t locked for guest and staff safety.
Rebecca
2025 年 4 月に 2 泊滞在
10/10 (非常に良い)
Delfina
2025 年 4 月 7 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very clean
Delfina
2025 年 4 月に 1 泊滞在
4/10 (不満)
Carolyn
2025 年 4 月 7 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Informed day of that hotel was in renovation so no restaurant or bar. Upon checking in was told elevator was out but too be repaired in hours. Elevator was out all weekend. Housekeeping cleaned but did not replenish anything. They upcharged roommates ridiculously for University weekend and refused to discount for all of the issues
Carolyn
2025 年 4 月に 2 泊滞在
2/10 (非常に不満)
Traci
2025 年 4 月 7 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
If I could give this property a negative 10 I would. Checked in with my luggage for a long mom’s weekend at my daughter’s university. I had just had surgery 5 days prior and have 2 bad knees, only to be told by staff that the elevators were out of service and no time frame on when they would be fixed. Not only were they not able to move me to the first floor, they put me on the 5th floor. Changing hotels was not an option as the whole town had been booked up out for months and I had booked this property a year ago with the best rates. I reluctantly took the room thinking there’s no way the elevator could be out of service another day and that it would be promptly fixed. Wow was I wrong. Later that night another mom told me she stayed there last year and was afraid to use the elevator when it WAS working! This shows a complete lack of maintenance on the property owner! So the entire weekend, I had to walk up five flights of stairs and the ONLY access to the stairs was OUTSIDE and it was raining all weekend! Not only that, but the stairs were only supposed to be accessible to those with a key card but the door was UNLOCKED the entire weekend to the outside which made me feel VERY unsafe. The light in the stairwell was flickering and the stairs soon became very dirty due to the high traffic. Complaints the entire weekend fell on deaf ears and I was suddenly ghosted when I asked for compensation. How can this place continue to operate with lack of ADA compliance?
Traci
2025 年 4 月に 2 泊滞在
2/10 (非常に不満)
Emily
家族旅行
2025 年 4 月 6 日
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
The elevator was broken for our entire stay. We had to exit the building, then use the stairs from the outside. Our room phone was not connected and we were unable to call the front desk. We were not given enough towels, and then had to wait over 30 minutes in the morning because there were no towels available yet from the laundry. Our prices were double the normal price because of UIUC Mom’s Weekend, and this was a disappointing stay.
Emily
2025 年 4 月に 2 泊滞在
6/10 (普通)
Michael
家族旅行
2025 年 4 月 6 日
気になった点 : 施設のコンディションと設備
Elevator was not working. Pool was not available. A smell throughout the facility, but less so in the room.
Michael
2025 年 4 月に 2 泊滞在
2/10 (非常に不満)
Lianne
2025 年 3 月 28 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This was not a good experience. Only one elevator working and that one barely working with an expired inspection ; guest toiletries previously used, toilet seat broken, tub drain broken, lighted mirror not working, no hair dryer . only 4 hand towels that looked used and refolded, no soap or fresh towels, mildew smell throughout the entire building, and strange pungent smells in hallway at 3 am. No security
to speak of and place was mostly deserted. Time for an overhaul or shutdown .
Lianne
2025 年 3 月に 1 泊滞在
6/10 (普通)
Mike
2025 年 3 月 24 日
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Mike
2025 年 3 月に 2 泊滞在
10/10 (非常に良い)
Johnathan
2025 年 3 月 16 日
Johnathan
2025 年 3 月に 1 泊滞在
6/10 (普通)
LORI
2025 年 3 月 13 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Good and bad
I booked here before I knew they were in the middle of renovations. The hotel lobby is gorgeous and the staff extremely accomadating. Our room was ok but there was no soap and the A/C was not working. We reported this and were moved to an upgraded room. Still no soap and skimpy on towels. The one working elevator was very slow and made me nervous. Restaurant is currently closed and the continental breakfast not thr best, but I feel once the renovations are done it will be a very nice experience.