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"Most comfortable bed I’ve ever stayed in "

"We spent six nights at this hotel, and I honestly do not have a single bad word to say about it. The hotel is amazing. Everything is exceptionally clean, and you can see that they are constantly maintaining and cleaning the property. The location is outstanding, right on one of the best parts of the beach. The staff were extremely kind, helpful, and attentive. Every time I asked for something, it was taken care of immediately. The food was also excellent, both in the restaurants and at the endless buffet. Overall, this is truly one of the best hotels I have ever stayed in."

"Property was clean and well kept. The staff were super friendly. Definitely recommend. "

"Pool bar needs better cleaning service"

"This stay was great the room was clean only thing food was not so good. The staff throughout the property were very kind. "

"Property needs some renovation in the rooms. Staff is extremely helpful and friendly. "

"Excellent. "

"The property was beautiful! Abundant wildlife, it was amusing to watch the monkeys on the trails, trees and balconies 🤗 the pools were big enough for all of the guests remember to put your towels down early if you want a chair! Same with the beach. There is a lot of walking Moses was great he picked us up a few times in a cart. The pillows were not comfortable! The cots are more comfortable than the pull out couch. The food was what you would expect at an all inclusive plentiful and fresh but my granddaughter said bland. Xcaret was great we got the unlimited pass and went to the park all but one day."

"This is a party hotel. If you are looking for peace and quiet, go somewhere else. The people in the next room were hollering and partying at all hours of the day and night. I could also smell their marijuana. The food: Although I prefer the buffet because one can try different things, the quality of the food is not great. Furthermore, the view of "el arco" is spectacular but this time there were multiple cruise ships parked right in front of it. "