Thank you for your review and rating! We are delighted you enjoyed your stay and we look forward to having you back with us soon! All the best,

Dear Al, Thank you for your rating! We are glad you enjoyed your stay and the proximity to the mall. We hope you visit us again on your future travels. Best Regards,

Thank you for staying with us! We appreciate your rating! We hope to see you again soon.

Dear Valued Guest, Thank you for the generous rating and great review! We are glad you enjoyed your stay and we look forward to your next visit. Sincerely,

Thank you for your review and rating! We are glad you enjoyed your stay and we look forward to your next visit. Best Regards,

Thank you for your review! We are glad you enjoyed your stay. We look forward to your next visit and we wish you all the best for the New Year!

Thank you for your rating and we look forward to seeing you on your next visit!

Hello there! Thank you very much for taking the time to leave us a rating. We sincerely apologize for the service shortfalls you encountered from our staff and we will ensure we train again and again for continuous improvement. We hope you will still visit us again next time and we hope you will see the improvements we have implemented. We wish you happy travels! Best Regards,

Dear Hiroko, Thank you for leaving us a great rating! We are glad you enjoyed your stay and we look forward to your next visit.

Thank you for your review! We are glad you like the renovations and we are happy to hear our staff made your stay memorable. We look forward to your next visit.

Thank you for leaving us a rating. We sincerely apologize for the service shortfalls you encountered. Rest assured we have looked into this and made amends to ensure it does not happen again. We hope you will see the improvement the next time you visit us. Sincerely,

Hi! Thank you for the great rating! We are so happy to hear that our staff made your stay memorable. We are very sorry about the bathrobe, we have already addressed this to make sure all guests have their own especially when the room is booked for 2 people. We hope you will stay with us in the future. See you again! Safe Travels,

Thank you for taking time to write us a review. We are grateful for your observations so we can work harder at making improvements. We hope you will see these on your future visits. Until then, we wish you safe travels always! Best Regards,

Thank you for taking time to write us a review despite the many shortfalls you encountered. Please accept our sincere apologies as we work hard to ensure these lapses are addressed. We are continuously training our front desk and Misto (restaurant) staff to ensure consistency of service. Also, we have office chairs available upon request especially for business travelers and we have now made it standard procedure to ask our guests at check-in if they wish to have an office chair in the room. We hope you will give us another opportunity to make you stay memorable next time. Until then,we wish you safe and happy travels! Best Regards,

Thank you for taking time to leave us a rating! We appreciate your feedback and we look forward to your next visit! Sincerely,

Thank you for taking time to leave us a rating! We appreciate your feedback and we are glad you enjoyed your stay. Sincerely,

Thank you for taking time to leave us a rating. We sincerely apologize for the inconveniences you encountered. We will look into the concern on hand and face towels with our team.We hope you enjoyed the rest of your stay and we look forward to your next visit. Sincerely,

Thank you for taking time to leav We us a rating. We will look into the soundproofing and bring this up to the concerned department. We hope you enjoyed the rest of your stay despite this shortfall and we look forward to your next visit. Sincerely,

Hi! Thank you for taking time to leave us a rating! We hope you enjoyed your stay and we look forward to your next visit! Best Regards,

Dear Kawamura-San, Thank you for taking the time to leave us a review! We appreciate your letting us know your concerns on room cleaning. We will make sure this is addressed immediately. On our hotel transportation, we strive to provide a safe and comfortable ride for our guests, that is why our rates are slightly higher than the regular taxi. We do hope the rest of your stay was comfortable and we look forward to your next visit! Sincerely,

Thank you for taking the time to leave us a rating! We hope you enjoyed your stay and we look forward to your next visit. Safe travels!

Hi! Thank you taking time to leave us a review. We are glad you enjoyed the room and we look forward to your next visit. Sincerely,

Hi! We are very sorry about the inconveniences you encountered during your stay. Thank you for letting us know about the airconditioning issues, we have already worked on this with our Engineering team to ensure it does not happen again. We apologize for the noise issues as well. We are currently working on improving our services and facilities and we hope you see the improvements on your future visits to Cebu. We wish you safe and happy travels!

Hi! Thank you for taking the time to leave us a review. We are very sorry for the inconveniences you encountered during your stay. We will look into this concern and try our best to address the bathroom design. We hope you will consider staying with us again.We wish you safe and happy travels!

HI! Thank you for taking time to leave us an awesome rating! We're glad you enjoyed your stay and we look forward to your next visit!

Thank you for taking time to leave us a rating. We hope you enjoyed your stay and we look forward to your next visit to Cebu! Best Regards,

Thank you for taking time to leave us a rating. We hope you enjoyed your visit and we hope to see you again soon. Best Regards,

Thank you for taking time to leave us a rating! We hope to see you on your next visit. Best Regards,

Thank you for your valuable feedback! We're glad you enjoyed the different breakfast choices and you enjoyed shopping in Ayala Mall. We hope you enjoyed your stay and we look forward to your next visit. Best Regards,

Dear Apple, We apologize for the many inconveniences you encountered during your stay. We will bring this up to the concerned departments and ensure continuous training of our staff for service improvement. We are glad you enjoyed the proximity to Ayala Mall. We hope to see you again on your next visit. Happy Holidays!

Dear Masae, Thank you for your feedback. When the hotel was refurbished, our design team took a more minimalist and practical approach to the bathroom. We are sorry for the inconvenience you encountered.We hope you still enjoyed your stay and we look forward to your next visit.

Thank you for leaving us your feedback! We are glad you liked the newly refurbished hotel. We look forward to having you on your next visit!

Thank you for your generous review! We hope to see you again soon!

Thank you for staying with us! We are delighted that you found the room clean and our amenities acceptable. We apologize for the delay in water heating and will make sure this is addressed immediately. We appreciate your feedback and hope to see you on your next visit.