4/10 (不満)
Damian、U.K.
2018 年 8 月 19 日
良かった点 : 清潔度、客室の快適度
気になった点 : スタッフとサービス、施設のコンディションと設備
One of the worst hotels I have ever stayed in
Firstly no hotel sign board, it was on the floor outside in pieces so it was hard to find the hotel. Check in experience dreadful, unkempt disinterested staff, untidy reception. We paid extra for a deluxe ocean view room. There are no ocean view rooms at this hotel since all rooms face South! Room not bad, slight uriine smell and some cobwebs. The wi-fi was virtually non existent, had to resort to 4G. Banging windows from outside the room all night (we latched them all the next morning since the staff obviously didn’t care). Breakfast very poor, breakfast room very untidy. There is no restaurant or bar at the hotel. The grounds were a disgrace and the pool full of leaves. The staff are a lazy bunch who do not seem interested in working or customer needs.
Beach, shops and restaurants close by are about the only redeeming features of the hotel’s location. We left one night early (stayed 2 nights, paid for 3). We felt happy walking away rather than waste another night of our holiday.
A pretty shocking experience overall.
Damian
2018 年 8 月に 3 泊滞在