2/10 (非常に不満)
Bishoy
家族旅行
2025 年 6 月 21 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
A Nightmare in Catania – Avoid Deodato Guest House
I wish I could give zero stars. My family and I arrived late on June 20 looking forward to a quick check‑in after a long drive—only to be met with outright hostility and verbal abuse from the staff. Imagine two frazzled parents, a terrified toddler, and a baby in arms, and instead of a warm welcome, we got insults and demeaning remarks in front of everyone.
What went wrong:
• Hostile staff: Rather than a friendly “Buongiorno,” we heard sarcastic quips and shouted orders. It felt like we’d stumbled into a shouting match, not a hotel lobby.
• Children traumatized: My 3‑year‑old was crying, the baby was wailing, and the staff seemed to take perverse pleasure in our panic.
• Zero empathy: No apology, no offer of help—just cold shoulders and pointed fingers.
Forced emergency move:
Within minutes we felt so unwelcome we bolted out the door, luggage and all, and booked Hotel Manganelli Palace for €189 at midnight. Two Uber rides later (thank you, Uber driver, for your sympathy!), we finally found a safe room—and a peaceful night’s sleep.
Bottom line:
Deodato Guest House isn’t worth one euro. Between the verbal assault, the trauma to our kids, and the added expense of an emergency relocation, this “guest house” should be renamed “Nightmare House.”
Bishoy
2025 年 6 月に 1 泊滞在