2/10 (非常に不満)
Jonah
2023 年 10 月 31 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Awful, rude and rufused a refund
It's such a shame that awful management and upkeep spoiled what could be a lovely hotel. We checked out early because of all the problems we had and were told we would get a refund. Since then the manager has refused to process a refund and respond to messages. I have never felt so ripped off by a hotel This is in NO way a 4-star hotel, the facilities and condition are barely 3 stars. We booked for a week in September to find that our room, a bungalow suite, was shabby, dirty and needed repair. There was no wifi at all in the room and no mobile reception, so we had to ask especially for a coffee machine which seemed to be a problem. The shower didn't work! What was worse was the staff and management. Staff were having audible arguments over breakfast service, we were made to feel like a nuisance for asking for foods which had run out. The cleaning staff just left bags of dirty laundry from other rooms on our porch. A change of management and a refurb is seriously needed
Jonah
2023 年 8 月に 7 泊滞在
