Castle Keep

Front desk agents gave me a bit of attitude upon arrival and I caught one woman give me a full up and down look. The person who was to take my bags upstairs with me only took the bag I had in my hand and not my luggage. He also did not hold the door open for me. That’s two ticks on the overall first impression. I then went back down to the front desk to ask for an additional key envelope so I could give it to the other desk. The same one who gave me the stare up and down slid one on the counter. Rude. I had to ask her for a pen, which she took her sweet time getting out of her pocket when there were several right in front of her that I could see behind the desk from where I was standing. The elevators take forever and the agent downstairs kept/threw away my Uber Eats order. I ordered late in the night and fell asleep (which is totally my fault, order was delayed), but when I called the next morning they acted like they had no idea what I was talking about. I was only calling to ask why they didn’t phone the room because I had no messages waiting when I awoke. They proceeded to tell me that never happened. Meanwhile, I had a photo provided on the Uber app for drop off in the lobby, at the front desk… Great location, clean and beautiful. The people could improve. I expect stellar service at a Kimpton. This was short of that.